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Info on PowerServer Timeout Settings
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  1. Rob Stevens
  2. PowerServer
  3. Tuesday, 17 June 2025 11:42 PM UTC

Hi

We have a client who is regularly getting a lot of timeouts either sessions or database transactions. They are running 2022r3 and Oracle. We connect dynamically so each user has their own transaction.

I currently have the following settings for the timeouts:

  • Transaction: 3600
  • Session: 3600
  • Request: 3600

I've been doing some testing to see the impact and what errors are generated when , for example, transaction times out before session etc.

I was just wondering when these timeouts 'reset back to 0'. Is it possible that the timeout 'clocks' for each of the 3 above can be out of sync?

For example:

When the user logs in to our application we connect to the database. They could then review some screens without 'hitting' the database transaction. Would that mean the timeout for the database transaction gets out of sync with the timeout of the session?

Session and Transaction Timeouts = 3600s

10am User Logs In -> Session and Transaction timeouts reset

10am - 10:05am User has application activity but no transaction activity. Does this mean only the session timeout resets and the transaction timeout does not. ie at 10:05am The Session Timeout remaining is 3600 and the transaction timeout remaining is 3,240?

Our client has also recently had a bit of instability with their network which is not helping matters (ie sessions drop due to network connectivity issues as opposed to timeouts).

We also have a timer of 10mins on our authentication authorisation. When this fires it requests another JWT token. Would this trigger the Session timeout to be reset?

If I can better understand how the timeouts work then I'm hoping I can set the values to better reflect their work habits.

 

Regards

Rob

 

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