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Do Appeon staff plan to routinely answer questions in this forum?
  1. Issue
  2.  Build
  3.  PowerServer Web
  4.  Port
0 Votes
  1. Daniel Vivier
  2. PowerBuilder
  3. Tuesday, 5 September 2017 08:32 PM UTC

I wonder whether someone from Appeon can clarify whether Appeon staff regularly read posts on this forum and answer them as appropriate, or if the intent of the forum is primarily for peer support from users.

I notice that there are a lot of recent questions that either haven't been answered, or if they have been answered (often not fully) it's sometimes only by other users, not Appeon staff. That includes the last 2 questions I posted in the last week or so, that nobody from Appeon has replied to.

More generally I'm just not clear on the support offerings.

Am I right that with the PowerBuilder Standard subscription I've purchased, all I'm entitled to is bug reporting and the use of this forum (which may or may not be answered by Appeon staff)?

And what about for purchasers of Appeon Web licenses with paid support ($950/year at the lower user levels)? Is it the same, or is some further level of support offered? Or do you have pay more beyond that $950 for Premium Technical Support (as listed on the page https://www.appeon.com/developers/get-help.html) to be entitled to ask questions (other than bug reports) and be sure to have them answered?

Thanks in advance for clarifying this.

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