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Resolved powerserver 2019 licence

  1. How-to
0
Votes
Undo
  1. Andrew Davis
    Andrew Davis
  2. PowerServer
  3. Monday, 17 July 2023 06:57 AM UTC

Hi,

 

I have been running a demo/ in house powerserver 2019 for a long time on the developer licence.

 

It has suddenly stopped working and the server says it is not activated.

I get the following error message 

Failed to log in. Please make sure a valid online license is assigned to the account. Error code: 1006, error message: This account is already logged in to PowerServer. Please use another account. Note: One account cannot log in to trial and paid versions at the same time.

I dont have another powerserver that i have logged into. my powerbuilder account still says i have a licence 

 

Can anyone tell me how i log out so that i can log back in.

 

regards and thank in advance

 

Andrew

  1. License
  2. PowerServer Web
Session timeout in powerserver
Powerserver Publish options
Accepted Answer
Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 19 July 2023 04:57 AM UTC
  2. PowerServer
  3. # Permalink

Have your license admin go and logout your license, and then you can do the activation.  Here is link your license admin should use to release the license: https://account.appeon.com/logout-user/psm

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Responses (2)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 18 July 2023 16:31 PM UTC
  2. PowerServer
  3. # 1

Hi Andrew;

  For this type of license error, I would suggest opening a Support Ticket so that the Appeon License team can investigate this unusual license situation properly.

Regards ... Chris

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