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Resolved Multi browser plugin stopped working

  1. Issue
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  1. Tim Destroismaisons
    Tim Destroismaisons
  2. PowerServer
  3. Tuesday, 8 February 2022 16:17 PM UTC 
We use Powerserver 2019 Build 2151.00 here. 

As of Friday 2/4/22 the mulitbrowser plugin has stopped working for our clients and
internally as well since we use Chrome.

They get the message:
"Appeon Web application has quit successfully. Please refresh your browser."

Has anyone seen this and knows how to resolve this issue?

 
[CNS Solutions Solution] Inquiry about the reason ...
Oracle driver for PS 2021
Accepted Answer
Kai Zhao @Appeon
Kai Zhao @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 9 February 2022 00:23 AM UTC
  2. PowerServer
  3. # Permalink

Hi Tim,

Thanks for reporting this issue! Are you using HTTPS connection to access your application? I reproduce the issue on Chrome 98 and Edge 98, and it works well on Chrome 97. It seems to be caused by the browser update.

It seems the solution in article below also solves this issue. Please give it a try.
https://www.appeon.com/developers/get-help/knowledgebase/how-solve-blank-page-issue-latest-chrome-and-edge.html

Regards,
Kai

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Tim Destroismaisons
Tim Destroismaisons Accepted Answer Pending Moderation
  1. Wednesday, 9 February 2022 19:57 PM UTC
  2. PowerServer
  3. # 1

Those steps worked! I just had to add a step.

We run IIS so After putting that new html file into the Template.zip we followed the Toolkit machine steps and it did not replace the html in the app folder. I had to manually replace the file in the app folder and then run a deployment again and it then the toolkit machine saw it and updated.

There are also client pc's that did need the cache cleared and some not, some also needed a reboot after the cache is cleared but not all as well.

Thank you for the response

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mike S
  1. mike S
  2. Wednesday, 9 February 2022 20:49 PM UTC
I had problems with deployment after deleting the toolkit directories for the templates (deploy process just hangs, it creates the missing directories but stops for some reason). I had to restore them to get the deploy to work. After i restored them, i replaced the html file in those template directories and that seems to have worked.



I also simply replaced the html file on my production IIS server (in my project directory) so i didn't have to do a deploy mid-day when i'm not 100% sure the deploy is working correctly. that worked too.
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mike S
mike S Accepted Answer Pending Moderation
  1. Tuesday, 8 February 2022 19:02 PM UTC
  2. PowerServer
  3. # 2

 

did you try any other browsers?  (edge) 

what about the installable web app?

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Miguel Leeuwe
  1. Miguel Leeuwe
  2. Tuesday, 8 February 2022 23:10 PM UTC
have you completely emptied your cache of the browser?
  1. Helpful
mike S
  1. mike S
  2. Wednesday, 9 February 2022 04:09 AM UTC
yes, i can reproduce it with https
  1. Helpful 1
mike S
  1. mike S
  2. Wednesday, 9 February 2022 13:21 PM UTC
The installable web app does work fine with HTTPS.



The biggest (only?) downside to using the installable web app is that it is a bit slower. it is usually not noticeable, however.
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