1. Tatiana Blanco
  2. PowerServer
  3. Thursday, 9 June 2022 16:06 PM UTC

Hi

I really appreciate your guidance to help us resolve this bug that is causing big issues for clients when using our application.

I am using PB IDE 2019 and Appeon PowerServer 2019 for .NET

 

This are steps taken that causes the issue.

  • Open Chrome and use the reporting link. (This is an example link, not the real one: https://something.something.com/something/multi_browser_index.htm)

  • Leave the browser open and DO NOT log into reporting for a couple of seconds.

  • Close the web browser by clicking the X on the top right.

  • This will cause the entire computer to crash, closing all open applications.

  • When you open the browser again, it will require an installation of the Appeon Extension.

  • If you choose Cancel on the log-in screen and then close the browser, it does not crash the system.

 

Another set of steps that causes almost the same behavior.

  1. Launch Edge … same behavior found when using Chrome

  2. Navigate to the Reporting URL : (This is an example link, not the real one: https://something.something.com/something/multi_browser_index.htm)

  3. Receive prompt to download/install appeonbrowswer plug-in and accept to install

  4. Cancel as it’s loading; and we receive a “blank” browser window.
    **We have to minimize, then maximize, the browser before it will display the login screen.
    **Login screen is “stable” and will not crash the OS when it sits idle.

  5. Close browser window … and the OS still crashes when the browser window is closed.

 When we relaunch the browser window and navigate to the URL, we are (again) prompted to download the appeonbrowser plug-in.

Thanks in advance,

Tatiana.

Tatiana Blanco Accepted Answer Pending Moderation
  1. Thursday, 9 June 2022 17:39 PM UTC
  2. PowerServer
  3. # 1

Hi

Thank you @Armeen Mazda for your quick response!. 

Please could you tell me how would be the process to upgrade to latest build of 2020? We recently (beginning of the year) renewed our licenses (Power Builder And Power Server). 

Also, is there documentation that i can refer to for guidance to deploy as an IWA? Thank you for your help.

Tatiana.

Comment
  1. Armeen Mazda @Appeon
  2. Thursday, 9 June 2022 17:48 PM UTC
Please contact your sales rep for details how to get version upgrade for free. You will also need to upgrade your PB to version 2019 R3.

Here is doc about IWA: https://docs.appeon.com/pb2019r3/powerserver_toolkit_user_guide/install_iwa.html
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Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Thursday, 9 June 2022 16:29 PM UTC
  2. PowerServer
  3. # 2

PowerServer 2019 doesn't support latest versions of Chrome.  You need to upgrade to latest build of PowerServer 2020.  Other option is to not use the Web-browser plugin and instead deploy as an IWA (Installabe Web App) so there is no dependency on Web browser.

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