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Resolved Manage licenses

  1. How-to
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  1. André Rust
    André Rust
  2. PowerBuilder
  3. Tuesday, 18 January 2022 07:00 AM UTC

Hi, we need to edit our licenses data. Unfortunately, no one knows how to do this. We don't have a user with administrator rights either.
What do I have to do to get to the right page?
How can I register as administrator to make changes later?
More info please.


Thank you.


André

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Accepted Answer
Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 18 January 2022 07:43 AM UTC
  2. PowerBuilder
  3. # Permalink

Hi Andre,

Open a support ticket and provide any email address associated with any of your licenses.  Our support team will be able to look up your order and help you make any changes you wish.

Best regards,

Armeen

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André Rust
  1. André Rust
  2. Tuesday, 18 January 2022 08:31 AM UTC
Thx Armeen
  1. Helpful
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Tuesday, 18 January 2022 09:11 AM UTC
You’re very welcome
  1. Helpful
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Responses (3)
André Rust
André Rust Accepted Answer Pending Moderation
  1. Thursday, 20 January 2022 06:40 AM UTC
  2. PowerBuilder
  3. # 1

Thanks Olan, it was about PB licenses

André

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Olan Knight
Olan Knight Accepted Answer Pending Moderation
  1. Thursday, 20 January 2022 00:29 AM UTC
  2. PowerBuilder
  3. # 2

Andre -

   Are you speaking of licenses for Appeon's version of PowerBuilder, or of older SAP and/or Sybase versions of PowerBuilder?

   If you have licenses for the older SAP/Sybase versions of PowerBuilder, you will need to call SAP and get them to assign a designated person as your license administrator. At that point you can go online and manage your existing licenses. You cannot purchase any NEW licenses, but you can make the current licenses workable with new hardware, new disks, or new users.

   When calling SAP, it's not required but EXTREMELY helpful if you have any of the following:  Customer #, Customer Name, and/or SAP Marketplace Userid.

PB License Link:    https://launchpad.support.sap.com/


Good Luck,

Olan

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