Hello,
We have a user experiencing an issue that I have never seen before. She was running Infomaker on her PC, but a crash led to her being unable to open any of her reports. This happened while using a custom report on the Student Charges window. When she attempts to hit customize in Jenzabar to open the report, all it displays are blank windows (see attached). If she backs out and tries to open a different report through Infomaker's interface, the application outright crashes. I took a screenshot of the error message Event Viewer told me happened. I tried uninstalling and reinstalling, retrying the infomaker config tool, resetting the ODBC connection, deleting some of her files out of places like C:\ProgramData but no luck. I reached out to Jenzabar support, and they told me I should reach out here, since all of us are stumped so far. The weirdest thing about this is that I can sign into her PC as my user, and Infomaker works just fine. I would really like to prevent needing to delete her user profile and have the PC build it from scratch, as that would require a fair amount of work on my part to backup all of the items she needs.
Any insight is appreciated.
Thanks,
Can you get her machine re-imaged?
After working with the user a bit, I managed to back up all her important documents and whatnot, and I deleted her user from the PC. When she logged back in to recreate the account, Infomaker worked as intended. So, I just have to work with the user to ensure all her stuff is back where it belongs. Thanks for your time.