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Resolved Composite data windows not appearing correctly on client computer

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  1. Ingar Kvæstad
    Ingar Kvæstad
  2. PowerBuilder
  3. Tuesday, 8 February 2022 16:55 PM UTC

Hi,

I'm currently using PB 2019, build 2170, and the runtime application is running locally on the client computers: All the neccessary files are simply copied to a folder on the local drive. Though somewhat 'old-school', this has been working for years, but under the last update something went wrong on one of the clients. The application was probably running, and some of the local files weren't updated.

I tried again and got the application working, but when I open a report with a "composite" data window it doesn't show the full page, only a very small "patch" in the top left corner - see attachment - and I can't find how to change it.

This happens on all composite DW's, regardless of who is logged on to the computer, but only on this particular computer. It works fine on others. I've tried computer restart, deleting all the app. files and copying them again etc. but it is still the same.

Apparently, something got messed up on local the computer during the failed update attempt. Does anybody know how to fix it?

Attachments (1)
CompositeDW_Format_Fault.PNG CompositeDW_Format_Fault.PNG
  1. DataWindow
  2. Format
  3. Size
Query on upgrading to next PB Version
Disabling PBDebug trace information
Responses (3)
Sivaprakash BKR
Sivaprakash BKR Accepted Answer Pending Moderation
  1. Saturday, 12 February 2022 13:17 PM UTC
  2. PowerBuilder
  3. # 1

Hi Ingar:

Composite datawindow normally displays in Print Preview mode, for the default printer set.   Can you change default printer and check whether it solves this issue?

Happiness Always
BKR Sivaprakash

 

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Ingar Kvæstad
  1. Ingar Kvæstad
  2. Monday, 14 February 2022 08:57 AM UTC
Brilliant!

-The computer is connected to a label-printer and that one was set up as the default printer. I changed it and now it works.



Thanks a lot!



BR

Ingar
  1. Helpful 2
Sivaprakash BKR
  1. Sivaprakash BKR
  2. Monday, 14 February 2022 10:19 AM UTC
You are welcome, Ingar.
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Ingar Kvæstad
Ingar Kvæstad Accepted Answer Pending Moderation
  1. Wednesday, 9 February 2022 09:09 AM UTC
  2. PowerBuilder
  3. # 2

Hi Chris,

Corrupted or missing files was my first suspicion, so I deleted and copied all the files again, including DLL's etc. That normally solves such problems, but not in this case.

I searched for *.pbd and *.pbl on the entire C: drive on the affected machine to see if an obsolete version was hidden away somewhere, but found only the expected ones, with matching sizes and timestamps.

There must be something else. Can OS- / registry settings on the local machine cause this problem?

 

 

BR
Ingar

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Wednesday, 9 February 2022 19:52 PM UTC
This makes no sense if you are deploying from s known App/PB Runtime image to the user's PC where in all the other machines, it works 100%. :-(
  1. Helpful
Ingar Kvæstad
  1. Ingar Kvæstad
  2. Thursday, 10 February 2022 09:41 AM UTC
That's my feeling too. It must be the machine, not PB.



Thanks for your time, though :-)



Ingar
  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Thursday, 10 February 2022 16:26 PM UTC
Just another thought ... try updating the trouble machine's video driver.
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 8 February 2022 17:28 PM UTC
  2. PowerBuilder
  3. # 3

Hi Ingar;

   I suspect that the PB App's library(s) that contain the various DWO's that form the Composite DWO parent are missing. I would check each PBD library's date/time on the problem machine with the "master" version of the PB App and make sure that they are exactly the same size, date & time as expected.

HTH

Regards .... Chris

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