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Resolved Appeon Xcelerator plug-in Needs re install after every Restart of the Machine

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  1. Andres Slachevsky
    Andres Slachevsky
  2. PowerServer 2020 or older (Obsolete)
  3. Monday, 18 June 2018 13:14 PM UTC

Hello All,

i have some issues with the Appeon Xcelerator plug-in in Windows 10

first time i open a PB/PowerServer application the plugin is installed with no problems and start working until i restart the machine.

for some reason the next time in all the browsers it request the Appeon Xcelerator plug-in  to be installed again.

i have try downloading it close all the browsers and install it as an administrator but the problem remains.

Any other configuration or tips i can try.

in the Machines under Windows 7 both ways works with no problems at all

  1. PowerServer
Workaround for longlong data type not supported in...
I get an error when I try to start AEM
Responses (6)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 20 September 2019 15:22 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 1

Hi Everyone;

 For those having all these issues ... are you running W10 build 18362?

Regards ... Chris

Comment
Miguel Leeuwe
  1. Miguel Leeuwe
  2. Saturday, 21 September 2019 04:02 AM UTC
I think that in the past, like half a year ago, I had this problem during some time. Right now I'm on 18362.356, but I'm not even sure if that version existed at that time.
  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Saturday, 21 September 2019 19:30 PM UTC
Build 18362 came out in Q1 of 2019.
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Miguel Leeuwe
Miguel Leeuwe Accepted Answer Pending Moderation
  1. Friday, 20 September 2019 09:48 AM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 2

Hi Marco, I've done what you said:

To do so, I could only do it by running a "command shell as administrator". I could not delete them from the explorer. Then, using the command shell I also noticed some folders called "conflict.1", -2 and -3. I've also deleted those.
So:


cd c:\windows\Dowloaded program files
del eon*.*

rem NOT SURE about this next one "Ceon*.*"??

del ceon*.*


rd conflict.1 /s /q

rd conflict.2 /s /q

rd conflict.3 /s /q

When doing a dir I don't see those files anymore, not even doing a "dir /ah", but from the explorer I see the weirdest thing. See the attached image.

Attachments (1)
Capture.PNG Capture.PNG
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Marco Meoni
Marco Meoni Accepted Answer Pending Moderation
  1. Friday, 20 September 2019 06:50 AM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 3

Hi,

  • Internet Explorer: that may happen if you have previous releases of the web library plugin. Check C:\Windows\Downloaded Program Files and remove all Eon* files (you need to remove from IE -> Tools -> Manage Add On).
  • Chrome/Firefox: remove all files (subfolders included) from C:\Users\\AppData\Local\Appeon Multi-browser Plug-in and restart the application. 

Best,

.m

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Diego Dominguez
Diego Dominguez Accepted Answer Pending Moderation
  1. Friday, 20 September 2019 03:49 AM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 4

Hi guys, I have a similar problem with IE (v11): Appeon Xcelerator plug-in Needs re install again and again, and I can't operate any functionallity in my system. I get ever the same screen with the message "The Appeon Xcelerator plug-in cannot be loaded" and an instruction for install. 

 

Please watch the attached video and image. 

 

Thanks!

Attachments (2)
AppeonXceleratorFailInstall.zip
2019-09-19.png 2019-09-19.png
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Appeon Support Team
Appeon Support Team Accepted Answer Pending Moderation
  1. Tuesday, 19 June 2018 02:04 AM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 5

Hi Andres,

Does other Windows 10 machine has the same issue? Does the Windows 10 machine clean the registry and harddisk after restart? 

Please refer to steps below to check Appeon plugin information before and after restart machine.
1)      Open IE and then go to Tools > Manage Add-ons.
2)      Select Downloaded controls from Show to check the all the Appeon-related controls (the controls with the Publisher indicated as Appeon Limited).

Regards,
ZhaoKai

Comment
Andres Slachevsky
  1. Andres Slachevsky
  2. Wednesday, 20 June 2018 11:59 AM UTC
Hello ZhaoKai.



How it can be done on Mozilla?

We have the same issue in all the Win10 unde Mozila/Chrome

  1. Helpful
Appeon Support Team
  1. Appeon Support Team
  2. Thursday, 21 June 2018 00:22 AM UTC
Hi,



For Chrome/Firefox, then plugin was been install to folder C:\Users\%Current Windows user%\AppData\Local\Appeon Multi-browser Plug-in, please check it.



Regards,

ZhaoKai

  1. Helpful
Andres Slachevsky
  1. Andres Slachevsky
  2. Tuesday, 3 July 2018 14:59 PM UTC
yes it is located in the directory.

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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Monday, 18 June 2018 15:42 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 6

Hi Andres;

  •  Is this problem only around the IE web browser?
  •  Have you tried running the plug-in installation as ADMIN from its installed home (not via the Bowser)?

C:\inetpub\wwwroot\appeon\weblibrary_ax\support

Regards ... Chris

 

Comment
Andres Slachevsky
  1. Andres Slachevsky
  2. Wednesday, 20 June 2018 11:58 AM UTC
Hello Chris,

Only in WIN10 under Chrome/Mozila



We have try donwload the installation file and install it as an administrator and the same results

  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Wednesday, 20 June 2018 16:25 PM UTC
Wow that is really weird!



I have never heard or encountered this issue before in my W10 experiences.



Are these W10 virtual machines?



 

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