View Replies (5)

Resolved Appeon install

  1. How-to
0
Votes
Undo
  1. Robert Brown
    Robert Brown
  2. Elevate Discussion
  3. Wednesday, 6 October 2021 14:48 PM UTC

I am in a high school setting and a new employee needs access to the faslineclient.com site when I go there the appeon install comes up i have logged into the machine as an administrator and tried the install and added the site to the list of trusted sites but when the site is loaded a box flashes on the screen for a fraction of a second and the whole screen is blank. I am using IE and no browser was open during install I could use some help.

PFC Resize without the PFC
Elevate 2021
Accepted Answer
Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 6 October 2021 15:56 PM UTC
  2. Elevate Discussion
  3. # Permalink

The browser plugin you are installing does not support IE.  Try Chrome or FireFox.  

Comment
There are no comments made yet.
Responses (5)
Robert Brown
Robert Brown Accepted Answer Pending Moderation
  1. Wednesday, 6 October 2021 18:48 PM UTC
  2. Elevate Discussion
  3. # 1

They did a remote session and got it installed ok to close this report

Comment
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Wednesday, 6 October 2021 18:52 PM UTC
Great, glad to hear it is resolved.
  1. Helpful
There are no comments made yet.
Robert Brown
Robert Brown Accepted Answer Pending Moderation
  1. Wednesday, 6 October 2021 16:06 PM UTC
  2. Elevate Discussion
  3. # 2

OK I tried to load the site using Chrome and I have a big red X in a circle top left and it says The appeon xcellerator plug in cannot be loaded screen shot attached

Attachments (1)
Appeon.PNG Appeon.PNG
Comment
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Wednesday, 6 October 2021 17:09 PM UTC
Doesn't seem to me any obvious thing you are doing wrong. I would recommend contact FAS so they can help you troubleshoot. https://www.financialaidservices.com/contact/
  1. Helpful
There are no comments made yet.
Robert Brown
Robert Brown Accepted Answer Pending Moderation
  1. Wednesday, 6 October 2021 15:50 PM UTC
  2. Elevate Discussion
  3. # 3

I am going to www.faslineclient.com

This prompts me the download the appeonbrowser that i have attached below. I run this and it asks to accept the certificate and it seems like it runs. Then when it's done I open IE and go back to the site a block opens in the middle of the page for a fraction of a second then it sits there blank. I have tried this on 2 different machines with the same issue both running windows 10 education

References
  1. http://www.faslinkclient.com
Comment
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Wednesday, 6 October 2021 17:16 PM UTC
Hi Robert .. your URL link above works for me via FF, Edge or Chrome. This is the "multi-browser" plug-in though that is being transmitted. It works with all MS-Windows Browsers *except" IE. If you need the IE plug-in, you will need to speak with your operations/application team(s) to get access to that specific IE plug-in.
  1. Helpful
There are no comments made yet.
Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 6 October 2021 15:43 PM UTC
  2. Elevate Discussion
  3. # 4

What is the exact URL you are using?

Are you getting any error messages?

Comment
There are no comments made yet.
  • Page :
  • 1


There are no replies made for this question yet.
However, you are not allowed to reply to this question.
We use cookies which are necessary for the proper functioning of our websites. We also use cookies to analyze our traffic, improve your experience and provide social media features. If you continue to use this site, you consent to our use of cookies.