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Resolved Appeon install

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  1. Robert Brown
    Robert Brown
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  3. Wednesday, 6 October 2021 14:48 PM UTC

I am in a high school setting and a new employee needs access to the faslineclient.com site when I go there the appeon install comes up i have logged into the machine as an administrator and tried the install and added the site to the list of trusted sites but when the site is loaded a box flashes on the screen for a fraction of a second and the whole screen is blank. I am using IE and no browser was open during install I could use some help.

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Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 6 October 2021 15:56 PM UTC
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The browser plugin you are installing does not support IE.  Try Chrome or FireFox.  

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Robert Brown
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  1. Wednesday, 6 October 2021 18:48 PM UTC
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  3. # 1

They did a remote session and got it installed ok to close this report

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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Wednesday, 6 October 2021 18:52 PM UTC
Great, glad to hear it is resolved.
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Robert Brown
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  1. Wednesday, 6 October 2021 16:06 PM UTC
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  3. # 2

OK I tried to load the site using Chrome and I have a big red X in a circle top left and it says The appeon xcellerator plug in cannot be loaded screen shot attached

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Appeon.PNG Appeon.PNG
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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Wednesday, 6 October 2021 17:09 PM UTC
Doesn't seem to me any obvious thing you are doing wrong. I would recommend contact FAS so they can help you troubleshoot. https://www.financialaidservices.com/contact/
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Robert Brown
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  1. Wednesday, 6 October 2021 15:50 PM UTC
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I am going to www.faslineclient.com

This prompts me the download the appeonbrowser that i have attached below. I run this and it asks to accept the certificate and it seems like it runs. Then when it's done I open IE and go back to the site a block opens in the middle of the page for a fraction of a second then it sits there blank. I have tried this on 2 different machines with the same issue both running windows 10 education

References
  1. http://www.faslinkclient.com
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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Wednesday, 6 October 2021 17:16 PM UTC
Hi Robert .. your URL link above works for me via FF, Edge or Chrome. This is the "multi-browser" plug-in though that is being transmitted. It works with all MS-Windows Browsers *except" IE. If you need the IE plug-in, you will need to speak with your operations/application team(s) to get access to that specific IE plug-in.
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Armeen Mazda @Appeon
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  1. Wednesday, 6 October 2021 15:43 PM UTC
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  3. # 4

What is the exact URL you are using?

Are you getting any error messages?

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