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Resolved While trying to log in - it is showing you are already logged in , below is the screen shot - what to do now ?

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  1. Syed Nasim Shamim
    Syed Nasim Shamim
  2. PowerBuilder
  3. Friday, 16 November 2018 06:15 AM UTC

While trying to log in - it is showing you are already logged in , below is the screen shot - what to do now ?

 

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Responses (6)
René Ullrich
René Ullrich Accepted Answer Pending Moderation
  1. Friday, 16 November 2018 07:07 AM UTC
  2. PowerBuilder
  3. # 1

You can Logout in the User Center on Appeon Website.

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Kai Zhao @Appeon
Kai Zhao @Appeon Accepted Answer Pending Moderation
  1. Friday, 16 November 2018 07:22 AM UTC
  2. PowerBuilder
  3. # 2

Hi Syed,

It's might cause by your account is still logged in on other PC.
You may either log it out from other PC or do a forced logout from the User Center in the Appeon website (https://www.appeon.com/user/center/index), and then try again. You may refer to the below help for more details: https://www.appeon.com/support/documents/appeon_online_help/pb2017r3/appeon_license_user_guide/logging_out_users.html

Regards,
ZhaoKai

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Syed Nasim Shamim
Syed Nasim Shamim Accepted Answer Pending Moderation
  1. Friday, 16 November 2018 09:34 AM UTC
  2. PowerBuilder
  3. # 3

 

Hi All,

I have tried , but it is not working -

below is the screen shot

 

 

 

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Friday, 16 November 2018 15:03 PM UTC
Hi Syed;



FWIW: You cannot perform this "force logout:" that ZhaoKai suggested unless you are the "License Admin" for your organization. If you are not, then you need to contact that person (or their delegate) to help you.



Note: As a last resort ... You can always try the Appeon Website's "CHAT" feature and ask the the online support person if they can do the Logout for you.



Regards .. Chris
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Syed Nasim Shamim
Syed Nasim Shamim Accepted Answer Pending Moderation
  1. Friday, 16 November 2018 10:34 AM UTC
  2. PowerBuilder
  3. # 4

HI ,

Thanks for the reply , but it is not working, below is screen shot -

 

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Syed Nasim Shamim
Syed Nasim Shamim Accepted Answer Pending Moderation
  1. Friday, 16 November 2018 10:35 AM UTC
  2. PowerBuilder
  3. # 5

 

Hi ,

This is the screen, problem not resolved -

 

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Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Friday, 16 November 2018 18:14 PM UTC
  2. PowerBuilder
  3. # 6

You won't be able to force logout your own license.  Only your license administrator can do that.

So my recommendation is make sure to upgrade to PB 2017 R3 (if you are not already using this version) and make sure you enable "sign out on exit": https://www.appeon.com/support/documents/appeon_online_help/pb2017r3/appeon_license_user_guide/ch03s01.html#d0e886

Then this problem (you forgetting to sign out of your license) should not happen again.

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