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Resolved Unable to start PB2022 on another PC although not logged in anywhere after upgrade to MR 1900

  1. How-to
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  1. Mike Vieane
    Mike Vieane
  2. PowerBuilder
  3. Tuesday, 16 May 2023 18:29 PM UTC

After I've upgraded my PB2022 to MR 1900, now I'm unable to open PB2022 on a second PC although I'm not logged in any other PC. Gives message already Logged in another PC. Please advise\how-to.

Thanks,

Mike

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Responses (5)
Mike Vieane
Mike Vieane Accepted Answer Pending Moderation
  1. Thursday, 18 May 2023 15:16 PM UTC
  2. PowerBuilder
  3. # 1

No, I cannot logon into neither one. Appeon has contacted me and has given it a ticket number.

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Miguel Leeuwe
Miguel Leeuwe Accepted Answer Pending Moderation
  1. Thursday, 18 May 2023 05:19 AM UTC
  2. PowerBuilder
  3. # 2

Can you still log in on the "original" PC? If so then log out again on that one. 

If not, contact support@appeon.com

regards

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Mike Vieane
Mike Vieane Accepted Answer Pending Moderation
  1. Wednesday, 17 May 2023 20:19 PM UTC
  2. PowerBuilder
  3. # 3

 

 

https://account.appeon.com/logout-user/pb states message below. 

You do not have any licenses to log out.

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Mike Vieane
Mike Vieane Accepted Answer Pending Moderation
  1. Wednesday, 17 May 2023 20:16 PM UTC
  2. PowerBuilder
  3. # 4

I guess when I upgraded to MR 1900 it unchecked 'Sign out on exit'. However, now that I checked it, I can't log into PB2022 with neither PCs. Getting below error on both PCs with no PB2022 running.

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Thursday, 18 May 2023 20:48 PM UTC
Hi Mike;

You can check your login status here & then also log yourself out (clear the license server) in order to continue ...

https://account.appeon.com/logout-user/pb

Regards .. Chris
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 16 May 2023 19:26 PM UTC
  2. PowerBuilder
  3. # 5

Hi Mike;

  If the other PB IDE instance crashed and did not complete the logout - then this could lead to your issue. You can check your login status here & then also log yourself out in order to continue ...

https://account.appeon.com/logout-user/pb

  The other aspect is that you did not set your 1st IDE instance to log you out automatically on exit in your Account Management settings, as follows ..

HTH
Regards .. Chris

 

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