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Resolved Sudden closing of Chrome

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  1. Miguel Alzate
    Miguel Alzate
  2. PowerServer 2020 or older (Obsolete)
  3. Friday, 26 March 2021 14:04 PM UTC

Hello everyone.

For some time, when running a web application in Chrome and after a very short time of inactivity (approximately 30 seconds), the browser suddenly and unexpectedly closes without giving any warning. This does not happen with other browsers.

Has this happened to someone else? What could it be?

I am using PB 2019 R2 and PS 2020.

Mobile app prevent 180 degree rotation
PowerServer 2021 Beta Question
Responses (2)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 26 March 2021 16:13 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 1

Hi Miguel;

  Does the Web App use any Window Timer Event or "Timing" objects that would kick in around the 30 second mark? If so, maybe that might account for the App crashing on a PB command. Anything in the local Web log or the PowerServer logs that might be pointing to an issue?

Regards ... Chris

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Tim McGill
  1. Tim McGill
  2. Friday, 30 April 2021 21:17 PM UTC
I too am having kinda similar issues with Chrome starting roughly a month or so ago. If you have multiple tabs open in Chrome, if you leave your Appeon powerserver app on a non-active for a few minutes or so (way shorter then our web timeout settings) and then come back, it is entirely blank. Refresh just restarts the app. There are no timers on the page and we're pb 2017 on powerserver. We've had multiple reports from our end users. I know Chromium Edge recently added a "sleeping tabs" feature and while this phenomenom is happening on Chrome, I'm wondering if the new sleeping feature was inherited from the Chrome engine upon which Edge is based.
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Tim McGill
  1. Tim McGill
  2. Friday, 30 April 2021 22:49 PM UTC
Edit:

I too am having kinda similar issues with Chrome starting roughly a month or so ago. If you have multiple tabs open in Chrome, if you leave your Appeon powerserver app on a non-active TAB for a few minutes or so (way shorter than our web timeout settings) and then come back, it is entirely blank. Refresh just restarts the app. There are no timers on the page and we're pb 2017 on powerserver. We've had multiple reports from our end users. I know Chromium Edge recently added a "sleeping tabs" feature and while this phenomenon is happening on Chrome, I'm wondering if the new sleeping feature was inherited from the Chrome engine upon which Edge is based (or is that a red herring).
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Miguel Alzate
  1. Miguel Alzate
  2. Thursday, 13 May 2021 16:46 PM UTC
Hi, Tim.

Did you find any solution to the issue?
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Kai Zhao @Appeon
Kai Zhao @Appeon Accepted Answer Pending Moderation
  1. Friday, 7 May 2021 02:30 AM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 2

Hi Miguel,

Do other applications have the same issue when left idle in Chrome? It seems a PB code related issue. Please do some checking according to Chris’s reply.

If there is still the issue, please open a support ticket in the support portal in the link below and please provide a test case there as well. Many thanks in advance!
https://www.appeon.com/standardsupport/

Regards,
ZhaoKai

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