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  1. jorge gonzalez
  2. SnapDevelop
  3. Friday, 9 December 2022 19:44 PM UTC

I cannot startup snapdevelop 2022. I get these error messages below. I also have PB 2021 installed, and it starts up there.

 

 

jorge gonzalez Accepted Answer Pending Moderation
  1. Saturday, 10 December 2022 05:14 AM UTC
  2. SnapDevelop
  3. # 1

I removed PB 2022 completely and re-installed it and still get the error. I purchased PB 2022 last. I am able to startup Snapdevelop 2021 on PB 2021.

Comment
  1. Logan Liu @Appeon
  2. Monday, 12 December 2022 07:08 AM UTC
Hi Jorge,

We haven't verified SnapDevelop on Windows 11 ARM64 OS before this. ARM64 seems more likely to be used on some mobile devices.

Kindly please report your issue via our support ticketing system to ensure it is being properly received by our tech support and tracked at: https://www.appeon.com/standardsupport/

1)Provide the .NET Runtime and SDK info(CMD -> dotnet --info)

You can also try to install ARM64 .NET 6 SDK to see whether this issue still exists. https://dotnet.microsoft.com/en-us/download/dotnet/6.0

2)Please provide the installation log, which is stored in C:\Program Files (x86)\Appeon\PowerBuilder Installer\log. Please compress the entire log directory and provide it to us.

Regards, Logan

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jorge gonzalez Accepted Answer Pending Moderation
  1. Friday, 9 December 2022 20:22 PM UTC
  2. SnapDevelop
  3. # 2

Francisco it did not work. Same messages

Comment
  1. jorge gonzalez
  2. Friday, 9 December 2022 22:02 PM UTC
but snapdevelop in the same environment works
  1. Helpful
  1. jorge gonzalez
  2. Friday, 9 December 2022 22:03 PM UTC
snapdevelop 2021 works
  1. Helpful
  1. jorge gonzalez
  2. Friday, 9 December 2022 22:06 PM UTC
OS Name Microsoft Windows 11 Pro



Version 10.0.22000 Build 22000



Other OS Description Not Available



OS Manufacturer Microsoft Corporation



System Name XXX



System Manufacturer Parallels International GmbH.



System Model Parallels ARM Virtual Machine



System Type ARM64-based PC



System SKU Parallels_ARM_VM



Processor Apple Silicon, 3200 Mhz, 1 Core(s), 1 Logical Processor(s)



Processor Apple Silicon, 3200 Mhz, 1 Core(s), 1 Logical Processor(s)



Processor Apple Silicon, 3200 Mhz, 1 Core(s), 1 Logical Processor(s)



Processor Apple Silicon, 3200 Mhz, 1 Core(s), 1 Logical Processor(s)



Processor Apple Silicon, 3200 Mhz, 1 Core(s), 1 Logical Processor(s)



Processor Apple Silicon, 3200 Mhz, 1 Core(s), 1 Logical Processor(s)



Processor Apple Silicon, 3200 Mhz, 1 Core(s), 1 Logical Processor(s)



Processor Apple Silicon, 3200 Mhz, 1 Core(s), 1 Logical Processor(s)



BIOS Version/Date Parallels International GmbH. 18.1.0 (53311), Not Available



SMBIOS Version 3.0



Embedded Controller Version 255.255



BIOS Mode UEFI



BaseBoard Manufacturer Parallels ARM Virtual Machine



BaseBoard Product Parallels ARM Virtual Platform



BaseBoard Version 0.1



Platform Role Slate
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Francisco Martinez @Appeon Accepted Answer Pending Moderation
  1. Friday, 9 December 2022 19:53 PM UTC
  2. SnapDevelop
  3. # 3

Hi Jorge,

Please try reinstalling SnapDevelop to make sure the installation did not get corrupted somehow.

 

Regards,
Francisco

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