Please realize we (members of the Appeon Community) try to helpful to all. You did not give any indication that you are new to Powerbuilder, and that important piece of information would’ve been helpful to anyone that chooses to respond.
As a new Community member, your questions (and you) are welcome here. Please also know that many/most of the responders here are volunteers, offering our time and experiences to others in need. We are not Appeon employees (unless our user name ends with “@Appeon”). Plainly stated, this is simply a Q&A forum, NOT a Support Site. Thankfully, Appeon graciously allows customers to open free support tickets via the link that Miguel provided in his original response.
regards