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Resolved Shortcut went missing

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  1. Sim Joo Pee
    Sim Joo Pee
  2. PowerServer
  3. Tuesday, 14 February 2023 08:53 AM UTC

Hi Sir or Madam,

Recently I found that when the app shortcut that created by the launcher, once went missing/deleted, and when using the Http://11.11.11/dcl/index.html, it could never get the launcher button to install the shortcut again. Can this be improve? I assume that user do not know how to uninstall the launcher or the user do not have right to remove launcher.

Please advice.

Thank you.

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Responses (3)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 14 February 2023 13:09 PM UTC
  2. PowerServer
  3. # 1

Hi Sim;

  There is no icon for the launcher, only the PS app itself.

   I've lost the App icon the odd time due to an O/S update, accidentally deleting the icon, etc. However once that happens, the App icon will not rebuild itself automatically. You would have to restore (recreate) it manually. You can force the App icon to return by deleting the PS App locally. It should be in the \<UserID>\AppData\Roaming\PBApp\?? folder.  HTH

Regards ... Chris 

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Sim Joo Pee
  1. Sim Joo Pee
  2. Wednesday, 15 February 2023 03:50 AM UTC
Hi Chris,

Thanks. I tried renamed the folder to PbAppstttt, but it didnt allow to, complaining that "THe action cant be completed because the folder or a file in it is open in another program".

I checked, i dnt see any open. Do you have any idea why? Please help. Thanks.
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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Wednesday, 15 February 2023 04:14 AM UTC
Yes, because the CAL program is running in the background with a Write lock on ir. You need to leave the PBApps folder alone & only delete the subfolder(s) of that one that reflect the actual PS App name.
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Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Thursday, 22 June 2023 18:15 PM UTC
  2. PowerServer
  3. # 2

Hi Sim Joo, Normally if the shortcut/icon goes missing it is your anti-virus software deleting it. If my guess is right then you should resolve the problem with the anti-virus software so it doesn't keep deleting it.

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Sim Joo Pee
Sim Joo Pee Accepted Answer Pending Moderation
  1. Thursday, 22 June 2023 02:26 AM UTC
  2. PowerServer
  3. # 3

Hi master,

Therefore, what you mean, is, there is no automatic solution for putting back the missing icon again. We need human manually to remove the <appname> in PBApps folder and run the link again? Please confirm. Thank you.

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Thursday, 22 June 2023 14:55 PM UTC
Hi Sim;

Your lost icons restoration options are ....

1) Manually recreate the missing short-cut

2) Copy the existing short-cut from a good machine over to the missing one.

3) Delete the PS App from the App user's machine and the next time the run the PS App, the CAL will recreate it.

HTH

Regards ... Chris
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