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  1. Jon Tzeng
  2. PowerServer
  3. Thursday, 29 August 2024 20:47 PM UTC

We have trouble to run PowerServer 2022 application. No Build and deploy project error shows but when we run the project it is showing RunWebAPI return error, Exitcode: 0, error id:0

When run from the C# solution, we have the PowerServer starting failed.  Any suggestion to fix it? Thanks

fail: PowerServer[0]
LicenseKey: xxxx-xxxx-xxxx-xxxx-04A2
Timestamp: 8/29/2024 4:30:33 PM
Instance: GWT-xxxxx(jtzeng)-B28FA

Title: PowerServer failed to run
Message: PowerServer failed to run because it cannot connect to the license server and the PowerServer license has not gone through verification. Please restore the network connection as soon as possible

Check your Internet connection: Check your network cables, modem, and routers
Check your DNS settings: If you're not sure what this means, contact your organization
Allow PowerServer to access these addresses: https://apips.appeon.com/pslicense/, https://apips.appeon.net/pslicense/, https://apips2.appeon.com/pslicense/, https://apips2.appeon.net/pslicense/
If you use a proxy server, check your proxy settings. You might need to ask your organization if the proxy server is working. If you don't think you should be using a proxy server, go to Settings > System > Open your computer's proxy settings
If you use a debugging proxy server tool, for example, Fiddler and other software, please stop it and try again
If the firewall or antivirus settings allow the access, try removing the relevant setting, and then adding it again.


PowerServer Version: 2.2.2
PowerServer BuiltOn: 2024-03-29

warn: PowerServer[0]
Failed to send the notification email. To ensure that the notification email can reach the intended receiver(s), please fix the email settings in UserConfig.json. Error: This property cannot be set to an empty string. (Parameter 'value')
info: Microsoft.Hosting.Lifetime[0]
Application is shutting down...

Jon Tzeng Accepted Answer Pending Moderation
  1. Thursday, 29 August 2024 21:25 PM UTC
  2. PowerServer
  3. # 1

I don't have an issue to connect to all the 4 URL.

Comment
  1. Armeen Mazda @Appeon
  2. Friday, 30 August 2024 02:29 AM UTC
Please open a support ticket. Appeon support team might need some confidential info to help you resolve.
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Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Thursday, 29 August 2024 21:01 PM UTC
  2. PowerServer
  3. # 2

It looks like the server or your firewall is blocking the HTTP connection to validate the license.  Or you are using a proxy and didn't configure it.  Please take a look at the license documentation: https://docs.appeon.com/pb2022r3/appeon_license_user_guide/Internet_and_Appeon_domains_to_allow.html

 

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