Believe it or not, try rebuilding the user profiles in the Citrix environment.

We've experienced similar bizaree events and occurrences in our PB client/server apps on Citrix.

Hi Jim,

1. If you log into your Citrix Desktop with the Administrator account, does it have the same issue?
2. Regarding the feedback from other customers, this issue might be caused by incorrectly setting Group Policy for Printer Redirection to ensure that the client’s default printer displays in the Print Dialog. (Since I don’t have a Citrix machine, I cannot verify this at now.)
I suggest that you can refer to the workaround in the link below and see if it can solve the issue:
https://www.appeon.com/developers/get-help/knowledgebase/opening-richtextedit-control-over-terminal-services-slow.html

Another workaround is calling the external Windows API to set the printer before printing:

//Declare the following external function:
Function long GetDefaultPrinterW(ref string sPrinterName, ref long lPrinterNameBufferSize) LIBRARY "winspool.drv"
//Add the following code before calling any printing related functions:
string ls_printer
long ll_ret
ll_ret= GetDefaultPrinterW(ls_printer)
if ll_ret=0 then
        //Failed to get the printer
else
        PrintSetPrinter(ls_printer)
        …
end if

Regards,

Hi Mark, I forgot to mention that this issue is happening for any of the printers that the user has selected. We pushed a code change out to the desktops to correct a different application issue that had nothing to do with printing and the user was not experiencing this before the latest code push.

Jim