We migrated our PB 10.5 based application to PB 2017 R3 recently. No issues were reported while compiling that application in 2017R3. ON implementation we started receiving two complaints from our client.
1. The application is slower. We couldn't gather much information from them except that they feel it's slower. Most of the staff were unaware of the changes done. The same issue was echoed by another client who is using the same application, that they feel that the application is slower now.
2. The application is giving the following error message in Win 10 machine, while either continuously working on it or working after leaving it idle for some time. That client uses the same application in 8 machines, mostly with Win 7. No errors reported for other Win 7 machines. The same application was working without issues when it was in PB 10.5 in those same machines. No hardware related changed done, only the application was (re)compiled in PB 2017 R3 and installed. [ The error message image has been attached ]
elifa4.exe has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Could not find what to check and where to start, with no additional information. When run after closing, the same window works fine without issue till this message re-occurs. This particular user using this machine is working mostly on this window only.
Any clues to debug the cause of the error is appreciated.