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Resolved Problems printing DWs on specific printers?

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  1. Daniel Vivier
    Daniel Vivier
  2. PowerBuilder
  3. Monday, 25 April 2022 12:59 PM UTC

I just got a report from a user who is using our PB 2021 application that prints from DW reports in the application to their Konica Minolta C552 commercial copier/printer don't work: they say it prints "an endless number of almost blank pages - each page has perhaps a half dozen characters printed, some legible, some not".

On the other hand, they say if they use the Save PDF button on the report window, just uses Native PDF generation, the PDF prints to that printer fine. And they claim no other application is having printing problems.

They also say their printer driver is up to date.

Has anyone ever seen this type of problem with this printer or any other printer? Any solutions? Thanks.

  1. DataWindow
  2. PowerBuilder (Appeon)
  3. Print
Adobe print to PDF no longer working in deployed P...
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Responses (2)
mike S
mike S Accepted Answer Pending Moderation
  1. Monday, 25 April 2022 22:21 PM UTC
  2. PowerBuilder
  3. # 1

reset of the printer usually fixes this.  unless the printer doesn't have enough memory which these days is almost impossible

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Daniel Vivier
  1. Daniel Vivier
  2. Monday, 25 April 2022 22:32 PM UTC
The user says this has been happening for about a year, so it's hard to imagine it has never been reset in all that time.
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Monday, 25 April 2022 17:44 PM UTC
  2. PowerBuilder
  3. # 2

Hi Dan;

  Are you using the latest build of PB2021 - # 1506  ?

Regards ... Chris

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Monday, 25 April 2022 18:03 PM UTC
Ok, I am confused as you stated ... "I just got a report from a user who is using our PB 2021 application". So is the issue on PB2021 or PB2019 or both?
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Brad Mettee
  1. Brad Mettee
  2. Monday, 25 April 2022 18:27 PM UTC
I'm pretty sure Dan was referring to his own 2021 version of the application, not the PB version.



As for the problem you're running into, is there any way to have the user print to file, with the same printer driver, so you can see the output and possibly identify what part of the print job is causing issues? Maybe try a different version of the driver? (PCL, Native, PostScript)
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Daniel Vivier
  1. Daniel Vivier
  2. Monday, 25 April 2022 22:31 PM UTC
My apologies, PB2021 was a typo, it was in my head since we have been doing some testing with it. Our production application are still PB2019 as mentioned above.
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