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Resolved Print Problems after 2017 R2 Migration

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  1. John Murphy
    John Murphy
  2. PowerBuilder
  3. Thursday, 1 March 2018 17:42 PM UTC

We are testing the migration from PB 12.6 to 2017 R2 and are having a lot of trouble printing reports.  The printers seem to randomly print crap pages most often after  some or all of the report has printed.  It is definitely a show stopper for the migration and I really need it as it fixes other problems I am having.

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Responses (3)
Govinda Lopez @Appeon
Govinda Lopez @Appeon Accepted Answer Pending Moderation
  1. Saturday, 3 March 2018 01:49 AM UTC
  2. PowerBuilder
  3. # 1

Hi John,

 

Please do let us know if using the NativePDF solution fixed your problem (once you've tested it, of course).

 

 

Regards,

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John Murphy
  1. John Murphy
  2. Thursday, 8 March 2018 19:38 PM UTC
It did not happen the next two days but their volume was lower because of the wether. The PDF did not fix it.

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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Thursday, 1 March 2018 21:29 PM UTC
  2. PowerBuilder
  3. # 2

Hi John;

   Can you tell us ...

  • Have you tried using a different set of printers as a test to see if that helps?
  • What type of DWO's are you trying to print?
  • Are you printing to a local or network printer?
  • Are these reports just using the normal DC.Print() command?
  • What type of printer(s) are you using?

Regards ... Chris

 

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John Murphy
  1. John Murphy
  2. Thursday, 8 March 2018 19:36 PM UTC
It has happened on 2 types of printers both networked. 



just dw.print()  and just normal "group" dw's - nothing fancy.



HP LaserJet P3011/P3015 PCL6 Class Driver



The other is an HP LaserJet Pro m402dm

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Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Thursday, 1 March 2018 18:38 PM UTC
  2. PowerBuilder
  3. # 3

Please open a support ticket. 

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John Murphy
  1. John Murphy
  2. Thursday, 8 March 2018 19:29 PM UTC
I opened the support case - 864

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