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Resolved PowerServer Toolkit buttons are disabled

  1. Issue
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  1. Alexander Skorokhodov
    Alexander Skorokhodov
  2. PowerBuilder
  3. Wednesday, 21 February 2018 10:01 AM UTC

i have PBL 2017 R2 Universal edition,

i installed the PowerServer toolkit on top of PBL,

but its buttons on the PBL menu are not enabled.

i am apparently missing some basic setup here.

 

please advise.

sasha

  1. PBL
PBDOM in AppeonWEB
PBD function in Appeon WEB
Responses (2)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 21 February 2018 14:46 PM UTC
  2. PowerBuilder
  3. # 1

Hi Alexander;

Can you tell us ...

  • Before installing R2, did you uninstall PB 2017 R1 first?
  • Did you uninstall the PowerServer Toolkit along with R1?
  • What MS-Window version & bitness are you using?
  • Have you tried uninstalling R2 and reinstalling (including the PS Toolkit)?

Regards ... Chris

Comment
Alexander Skorokhodov
  1. Alexander Skorokhodov
  2. Thursday, 22 February 2018 03:47 AM UTC
Chris:



1. i installed PB 2017 R2 Universal without first installing R1



2. i  will try PB 2017 R1 Universal, will let you know.



3. my machine is an ordinary Win 10 Pro, 32 bit



thank you, sasha



 



 

  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Thursday, 22 February 2018 14:30 PM UTC
FYI: Uninstalling PB 2017 R1 first before installing R2 is mandatory requirement. Please review the install "read me" files.

  1. Helpful
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Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 21 February 2018 13:18 PM UTC
  2. PowerBuilder
  3. # 2

Are you running PowerBuilder as administrator? 

Comment
Alexander Skorokhodov
  1. Alexander Skorokhodov
  2. Wednesday, 21 February 2018 20:20 PM UTC
Armeen:



I ran PBL 2017 as the admin and as the "regular" user

with the same result: PowerServer buttons are disabled.



thank you, sasha



  1. Helpful
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Friday, 23 February 2018 22:53 PM UTC
Please open a support ticket so the Appon tech support team can help you.  This doesn't sound like a typical problem.

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