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Resolved Powerserver is not activated

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  1. Systeembeheer SFR
    Systeembeheer SFR
  2. PowerServer Mobile (Obsolete)
  3. Thursday, 2 May 2019 13:56 PM UTC

I am getting a server error when i want to go to localhost/aem

 

also when connecting with my apeon app to the server i get the message : 

 

Error code 16105

This powerserer is not activated.

 

Any suggestions, any help is welkom

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My PowerServer computer crash what is the procedur...
Responses (2)
Mariano Collado @Appeon
Mariano Collado @Appeon Accepted Answer Pending Moderation
  1. Thursday, 2 May 2019 21:25 PM UTC
  2. PowerServer Mobile (Obsolete)
  3. # 1

Good day,

Please take a look at the attached image. Is this what you're seeing when you open your AEM (Appeon Enterprise Manager)? http://localhost/AEM/

If so, you must log in with the credentials you established when installing PowerServer. If you don't remember establishing a username and password, by default, the credentials should be:

User name: admin

Password: admin

Once you access the AEM, you will be asked for your Appeon Account credentials. If you have a PowerServer (PB Edition) license, then you should be able to log in to activate PowerServer on this machine.

Full PowerServer installation instructions here: https://www.appeon.com/support/documents/appeon_online_help/pb2019/installation_guide_for_powerserver_pb_edition/index.html

Cordially,

Mariano C.

 

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Systeembeheer SFR
  1. Systeembeheer SFR
  2. Friday, 3 May 2019 07:15 AM UTC
Hi Mariono

Thanks for your reply.

It al work perfect but suddenly stopped working. In my appeon app on the tablet I got the message: Error code 16105

This powerserver is not activated



So I went to have a look at the server and tryed to log in http://localhost/AEM/ but then I got the message:

Server Error in '/AEM' Application.

Access is denied.



So I don't even get to the login page of the AEM in a browser.

We have a full licenece and IIS is working (regarding to the reply of Armeen)

Again: evrythink was working, we had already made 3 apps in the appeon app on a tablet.



I just did a update on the server but nothing changed

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Friday, 3 May 2019 15:21 PM UTC
Hi SFR;

From the description you initially gave that AEM was working and PS was activated - it seems to me (just my guess here) that the PS installation might have been corrupted somehow on your IIS system. My suggestion would be to uninstall PS2017 (located at "C:\inetpub\wwwroot\appeon") and the then reinstall it again to get AEM running once again. Once AEM is up & running, then perform the license activation step once again.

If the above works, then I would recommend backing up your IIS folders & files. Then if this situation occurs in the future, a simple IIS Folder restore (ie: "C:\inetpub\wwwroot\appeon") should get you back in business.

FWIW: I have had this happen a few times to me on a production box where operations or the IIS Admin did something to corrupt my "C:\inetpub\wwwroot\appeon" folders.

Food for thought ... HTH

Regards ... Chris
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Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Thursday, 2 May 2019 14:58 PM UTC
  2. PowerServer Mobile (Obsolete)
  3. # 2

You have two issue actually.

First, your IIS is not configured correctly.  I would recommend following the installation guide very carefully because usually people that have such issue did not carefully follow all the steps and configurations in the installation guide.

After you have configured your IIS correctly, then you can proceed to activate the PowerServer.  If it is a developer license you would typically use the online activation method.  If it s a production license then there is a manual process to activate.  Again, please read documentation carefully how to activate is outlined step by step.

Comment
Systeembeheer SFR
  1. Systeembeheer SFR
  2. Thursday, 9 May 2019 11:46 AM UTC
Hi, we finnaly have it resolved. It had something to do with the application tool and rights on the server. Our helpodesk got it fixed. We thnik it chaged after a windows update.

Thanks for all the help

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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Thursday, 9 May 2019 18:44 PM UTC
Glad to hear it is resolved! Yes, windows updates can be problematic. :-(
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