Hi Art,
The problem is probably related to the client end environment, maybe it’s because the service process AppeonMultiBrowserLauncher.exe is ended by a security tool.
The multi-browser plug-in contains the following 2 modules, which are located in %localappdata%\Appeon Multi-browser Plug-in, for example, C:\Users\appeon\AppData\Local\Appeon Multi-browser Plug-in.
1. AppeonMultiBrowserLauncher.exe.
It will be started as a service (use port 9056/11056) that listens for requests from multi-browser applications. When a user attempts to access a multi-browser application through a browser, a request is sent; and if there’s no response (meaning AppeonMultiBrowserLauncher.exe is not running), appeonbrowser.exe will be downloaded from the web server (C:\inetpub\wwwroot\appeon\weblibrary_ax\crossbrowser) again, so please don't end AppeonMultiBrowserLauncher manually.
2. AppeonMultiBrowser.exe
It is used to start application instance. There will be as many appeonMultibrowser.exe processes as there are application instances running. You can check it in the Task Manager.
So, when the problem occurs, please go to Task Manager to make sure AppeonMultiBrowserLauncher.exe is running. Please make sure the security tool on this machine will not end AppeonMultiBrowserLauncher.exe or block port 9056/11056. You can try disabling the security tool to verify and if it’s the security tool that was causing the problem, please exclude AppeonMultiBrowserLauncher.exe and port 9056/11056 in the security tool.
Regards,
Kai
