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Resolved PowerClient CAL Setup Issue in Windows 10

  1. How-to
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  1. Danish Ahamed LiakathAli
    Danish Ahamed LiakathAli
  2. PowerServer
  3. Thursday, 12 August 2021 15:27 PM UTC

Hi, 

     We have recently setup the Power Client deployment process. Few Windows 10 users are getting the below error when the CAL setup the files in their system. Is there any settings from PB side or OS side we need to change. 

It works fine in my machine and few other users machine which has Windows 10 OS. 

 

PB Version :- 2019 R3 Build 2703 

 

  1. PowerClient
PowerServer License
Moving PowerServer application into Source Code Co...
Responses (4)
Olan Knight
Olan Knight Accepted Answer Pending Moderation
  1. Monday, 16 August 2021 15:22 PM UTC
  2. PowerServer
  3. # 1

Is it possible to download the OFFLINE instealler to a local folder.
If so, then do that. You can put the folder on a shared drive and install onto all of machines.
This was, it only needs to download sucessfully ONCE.

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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Monday, 16 August 2021 17:58 PM UTC
PowerServer is a cloud deployment solution. It doesn't support offline, and we don't have plans to take it in offline direction. For situation that need to run offline, we recommend sticking with client/server.
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Olan Knight
  1. Olan Knight
  2. Monday, 16 August 2021 18:05 PM UTC
I understand. I was referring ONLY to the installer, thinking that the installer could be run offline.
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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Monday, 16 August 2021 18:15 PM UTC
Oh, I see. The installer is available as an .MSI that can be run offline. But just to clarify, once the Cloud App Launcher is installed offline, it still needs to connect to Web server to obtain the PB app and do incremental updates. This is for security reasons and also to not break the integrity of upgrade process.
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Kai Zhao @Appeon
Kai Zhao @Appeon Accepted Answer Pending Moderation
  1. Friday, 13 August 2021 05:02 AM UTC
  2. PowerServer
  3. # 2

Hi Danish,

For the download issue:
This relates to the network, large files download times out. The download timeout is 60 seconds by default, we will consider allowing users to custom download timeout.

When the issue happens, it’s suggested to click the Try again button, it will try again to download the files. The respective operation of the three buttons on this message box is as follows:
1. Cancel: Cancel running the application.
2. Try again: Try again to download the files, supporting download resuming.
3. Continue: Ignore the current file download failure, continue to download the next file, then go ahead to run the application. The application might fail to run because the file is not downloaded.


For the hash code issue:
Cloud App Launcher compares the hash code of download files and files on the web server to make sure the correct files are downloaded. From the screenshot you attached, it looks like all the file hash codes failed to be validated. This could be caused by the security software, please try turning off the security software.

 

I see you have provided more information on ticket 7094. I will also reply to you on the ticket.


Regards,
ZhaoKai

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Danish Ahamed LiakathAli
Danish Ahamed LiakathAli Accepted Answer Pending Moderation
  1. Thursday, 12 August 2021 18:44 PM UTC
  2. PowerServer
  3. # 3

The attached error when click on 'Continue' option 

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PowerClient Errors.jpg PowerClient Errors.jpg
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Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Thursday, 12 August 2021 16:06 PM UTC
  2. PowerServer
  3. # 4

Are you using a default setting or did you customize the Cloud App Launcher?  If you are using default settings then please open a support ticket.

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Danish Ahamed LiakathAli
  1. Danish Ahamed LiakathAli
  2. Thursday, 12 August 2021 18:42 PM UTC
Regarding 'Upload Cloud App Launcher and Runtime" , zipping the file and uploading later .

Rest I am using the default settings. It is installing correctly in few users machine.

When we click Continue on the first error , then getting attached errors.

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