Hi Rajkumar;

  I wonder if your CAL is different that the one one the remote server. As your CAL probably came from your development environment's IIS - it may have more runtime options set that the one coming from the remote server. Also, your local App version might have more runtime options set that the App deployed to the remote server.

  Just some ideas to check first.  HTH

Regards ... Chris

Hi Chris,

Thank you for the check..

Please find the log attached in the mail.

The CAL is successfully downloaded and installed but after nothing is happened. I can see in the log "Connection to the web server is not triggering".  When we checks other machine its launching and opens our applications it's writes the below logs with details in the path C:\users\Name\AppData\Local\Launcher\log.

UnPack@477, SendToLauncher@519, SendData@319, SendToWeb@546, SendData@319 

Attachements

1. Successfully launch the CAL but application not opening log - 20210618214824.log

2. Successfully launch the application log - 20210619171412.log

Note :  The downloading and unpacking is successfully done if am executed the below from run command

"C:\Users\Rajkumar\AppData\Local\Launcher\CloudAppShell.exe" cloudapp://http://10.10.10.4:80/PharmAssist2/

Can anyone answer about this issue ?

Regards

Rajkumar K S

Hi Rajkumar,

You said that some of the Windows 10 users have the issue. Do other OS versions work well, and do other Windows 10 users work well?

From the log, this issue seems browser-related. What’s the browser & version you are using? Please try other browsers and the latest version of your current browser.

Regards,
ZhaoKai

Hi ZhaoKai,

Thank you for the info..

We have checked the browser version of the user which is not working, we can see the latest browser version updated. Also we have tried the same in IE and EDGE also there also it's not downloading the application files. Below are details of working and not working OS and browser details.

You said that some of the Windows 10 users have the issue. Do other OS versions work well, and do other Windows 10 users work well?   

               I have checked randomly in some of the Win 7 and Win 10 Pro OS, it's downloading without any issues. We could see this issue only in some of the Win 10 OS users. 

Application files not downloading 

OS : Windows 10 Pro

Browser : Google Chrome , Version  : 91.0.4472.114 (Official Build) (64-bit)

Application files downloading and opens without any issues

OS : Windows 10 Pro

Browser : Google Chrome , Version  : 91.0.4472.114 (Official Build) (64-bit)

Please find the attached screenshot for your reference.

Please let me know if any other  additional details.

Regards

Rajkumar K S