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Resolved Power Client issue

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  1. Rajkumar K S
    Rajkumar K S
  2. Beta Testing
  3. Friday, 18 June 2021 15:50 PM UTC

Hi Chris,

We have deployed our application to a remote web server using PowerClient and I can download and run it from my machine just fine.  But some of the Windows 10 users even the CAL installed, not able to start the application the microhelp on the CAL window just flashes 'connecting...' and the app files are never copied and unpacked to the local C:\Users\NAME\AppData\Roaming\PBApps folder. 

Particulars:

PB 2019 R3 build 2703

Windows 10

 

Can anyone answer about this issue ?

 

Regards

Rajkumar K S

PB 2019 R2: Basic authentication and new WebBrowse...
Power Client - Port number - 26568
Responses (4)
Rajkumar K S
Rajkumar K S Accepted Answer Pending Moderation
  1. Monday, 21 June 2021 14:30 PM UTC
  2. Beta Testing
  3. # 1

Hi ZhaoKai,

 

Thank you for the info..

We have checked the browser version of the user which is not working, we can see the latest browser version updated. Also we have tried the same in IE and EDGE also there also it's not downloading the application files. Below are details of working and not working OS and browser details.

 

You said that some of the Windows 10 users have the issue. Do other OS versions work well, and do other Windows 10 users work well?   

               I have checked randomly in some of the Win 7 and Win 10 Pro OS, it's downloading without any issues. We could see this issue only in some of the Win 10 OS users. 

 

Application files not downloading 

OS : Windows 10 Pro

Browser : Google Chrome , Version  : 91.0.4472.114 (Official Build) (64-bit)

 

Application files downloading and opens without any issues

OS : Windows 10 Pro

Browser : Google Chrome , Version  : 91.0.4472.114 (Official Build) (64-bit)

 

Please find the attached screenshot for your reference.

 

Please let me know if any other  additional details.

 

Regards

Rajkumar K S

 

Attachments (1)
Desktop.rar
Comment
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Monday, 21 June 2021 18:02 PM UTC
Hi Rajkumar ;

I would suggest opening an Appeon Support Ticket on this issue so that we can delve deeper into this launch problem.

Regards ... Chris
  1. Helpful
Kai Zhao @Appeon
  1. Kai Zhao @Appeon
  2. Tuesday, 22 June 2021 00:55 AM UTC
Hi Rajkumar,



It seems the issue on your end has nothing to do with the OS version or browser version. Please open a support ticket in the support portal and please provide the information below to us for more study, Many thanks in advance.

https://www.appeon.com/standardsupport/



1. Are users in the same network or security environment?

2 Is it possible for you to provide us a virtual machine to reproduce the issue?



Regards,

ZhaoKai

  1. Helpful
Rajkumar K S
  1. Rajkumar K S
  2. Tuesday, 29 June 2021 16:52 PM UTC
Hi ZhaoKai,



Thank you for your mail.

We will create a support ticket for resolving this issue.



Please find the below reply for below questions.

1. Are users in the same network or security environment? Yes same network.

2 Is it possible for you to provide us a virtual machine to reproduce the issue? We will provide access to one of the RDP machine which we are getting the issue. ( Win 10 pro OS machine )



Regards

Rajkumar

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Kai Zhao @Appeon
Kai Zhao @Appeon Accepted Answer Pending Moderation
  1. Monday, 21 June 2021 05:07 AM UTC
  2. Beta Testing
  3. # 2

Hi Rajkumar,

You said that some of the Windows 10 users have the issue. Do other OS versions work well, and do other Windows 10 users work well?

From the log, this issue seems browser-related. What’s the browser & version you are using? Please try other browsers and the latest version of your current browser.

Regards,
ZhaoKai

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Rajkumar K S
Rajkumar K S Accepted Answer Pending Moderation
  1. Saturday, 19 June 2021 12:19 PM UTC
  2. Beta Testing
  3. # 3

Hi Chris,

Thank you for the check..

Please find the log attached in the mail.

The CAL is successfully downloaded and installed but after nothing is happened. I can see in the log "Connection to the web server is not triggering".  When we checks other machine its launching and opens our applications it's writes the below logs with details in the path C:\users\Name\AppData\Local\Launcher\log.

UnPack@477, SendToLauncher@519, SendData@319, SendToWeb@546, SendData@319 

 

Attachements

1. Successfully launch the CAL but application not opening log - 20210618214824.log

2. Successfully launch the application log - 20210619171412.log

 

Note :  The downloading and unpacking is successfully done if am executed the below from run command

"C:\Users\Rajkumar\AppData\Local\Launcher\CloudAppShell.exe" cloudapp://http://10.10.10.4:80/PharmAssist2/

 

Can anyone answer about this issue ?

 

Regards

Rajkumar K S

 

 

Attachments (1)
Desktop.rar
Comment
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 18 June 2021 16:21 PM UTC
  2. Beta Testing
  3. # 4

Hi Rajkumar;

  I wonder if your CAL is different that the one one the remote server. As your CAL probably came from your development environment's IIS - it may have more runtime options set that the one coming from the remote server. Also, your local App version might have more runtime options set that the App deployed to the remote server.

  Just some ideas to check first.  HTH

Regards ... Chris

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