1. Tim Destroismaisons
  2. PowerServer Web
  3. Monday, 20 July 2020 21:19 PM

Running Powerserver 2019.

We normally have to get it running in IE first then install it in Chrome to get it to work in Chrome. Sometimes it will stop working in Chrome and we have to go back into IE and reinstall it then it will start working again so that's one issue. Today though I can't get it working on a lot of computers whether it be IE or Chrome (it keeps asking to install the multibrowser plug in). Sometimes it will work in the older version of Microsoft Edge but not the new version. I bring up both issues because it seems like they may be somehow connected.

Tim McGill Accepted Answer Pending Moderation
  1. Tuesday, 21 July 2020 18:27 PM
  2. PowerServer Web
  3. # 1
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Hi all, we just started having a lot of users in a variety of locations report this issue.  Our web application is using Powerserver and PB17r2.  The appeonbrowser.exe in the link referenced in the link above is considerably larger than the old (prior under 1MB and other is ~3MB).

Is that version in the solution compatible?

solution: http://support.appeon.com/index.php?/News/NewsItem/View/97/access-to-the-appeon-application-via-https-port-on-google-chrome-58-will-experience-the-known-issue

I ask because now I can't get it start the install.  Any thoughts?

Thanks!

 

Comment
Hi Tim,



Yes, it is compatible with PowerServer 2017, please give a try.



The root cause of the issue seems that Appeon multi-browser plugin for PowerServer 2017 does not support TLS 1.2 which new Edge required.



Regards,

ZhaoKai
  1. Zhao Kai @Appeon
  2. Wednesday, 22 July 2020 00:36 AM
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Tim Destroismaisons Accepted Answer Pending Moderation
  1. Tuesday, 21 July 2020 14:09 PM
  2. PowerServer Web
  3. # 2
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So I kept researching with another developer that does not work on Appeon at all and we found this solution: http://support.appeon.com/index.php?/News/NewsItem/View/97/access-to-the-appeon-application-via-https-port-on-google-chrome-58-will-experience-the-known-issue

I replaced the file on our server and cleared out the Chrome cache then this did in fact resolve our issues with a reinstall of the appeonbrowser.exe

Thanks for all the responses though I appreciate it.

Comment
Glad to hear the issue is resolved, and thanks for sharing the solution!
  1. Armeen Mazda @Appeon
  2. Tuesday, 21 July 2020 16:38 PM
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Tim Destroismaisons Accepted Answer Pending Moderation
  1. Tuesday, 21 July 2020 12:12 PM
  2. PowerServer Web
  3. # 3
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I keep getting the iwarunner answer from our own developer and I'm not a developer but let me explain our setup and hopefully come up with a better solution. Mind you I'm an IT Manager and manage a tech support dept that sets up hundreds of customers with software so that's the angle my opinion is coming from.

We had a powerbuilder application that had to be installed on all our customers systems (about 200 customers and multiple computers at each site) and connect to a database on our server. We needed it to be on the web so we could give them a url and just have them go there and login like any other website but our developer only knows pb so this is the solution that was came up with. Now even though it's a "web product" we still had to login to every pc, change security settings, andget it working in multiple browsers just to get it working with their main browser. This in my mind was essentially the most "un-web" web product I had seen but dealt with it because I was forced to. Now with the IWArunner as a solution it is essentially going back in time to a proprietary client server software that has to be installed on each pc and is only usuable for 1 thing which doesn't sit well with me. We also have another program which (against my wishes) we use iwa and it could be installed on these same pc's so wouldn't that cause an  issue if it's installed for 2 separate pieces of software?

We also still use a powerbuilder application in the office which calls up chrome with a url to get to one piece of software so how would we go about changing it so it calls up iwa runner instead?

Comment
IWA (installable web app) is basically a mini-browser that has things stripped out of it to allow an web app to run as a desktop app. the one provided with PS includes the plugin stuff already.



you setup iwa with a predefined url as the startup argument. You can have more than one shortcut setup this way, with each one pointing to a different url.



Yes, there is an install to do for either the plugin or the IWA. Once that is done, updates to the real application do not require anything. Same idea if the computers didn't have a browser installed already. the first step would be to install a browser, after than web sites can load and be updated without needing an update to the browser.



Maybe you can get an checklist together for your customer's IT staff so they can install it rather than you - whether you want to use the plug-in with Edge or IWA.



  1. mike S
  2. Tuesday, 21 July 2020 14:04 PM
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mike S Accepted Answer Pending Moderation
  1. Monday, 20 July 2020 22:50 PM
  2. PowerServer Web
  3. # 4
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i have no problems with running on the most current versions of Edge or Chrome.  I am running PS2020, but i had no problems before when testing PS2019.  We have most people using the IWA since that does seem to work better, but i always use Edge.

Install issues are usually related to security. 

 

Maybe another plug in is causing problems, but that is pretty rare.  I only heard of that problem with Chrome.  

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Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Monday, 20 July 2020 22:39 PM
  2. PowerServer Web
  3. # 5
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Hi Tim,

I have not heard of any such problem before.  Is it only happening on a particular machine or all machines?

I recommend you run your app using the Installable Web App (IWA) deployment method instead of Web browser. and see if you still have issues  Since this is browser independent so even if your browser install is corrupted or incorrect settings it will not prevent your app from running.  If you have problems with IWA then there is something strange with your Windows installation rather than a browser issue.

By the way, we are standardizing on the IWA deployment method only for PowerServer 2021, and upgrading to PowerServer 2021 gets you a number of benefits.

Best regards,
Armeen

Comment
We're considering a push deployment of IWA to desktops through the corporate push tool and which will also create the desktop web app shortcut but wanted to know for the IWARunner installer, is there a silent install option and also, command line switch to configure IWARunner to use IE proxy settings? Thanks in advance.
  1. Tim McGill
  2. Friday, 31 July 2020 00:27 AM
Nevermind, I see from /? switch how to /veryslient install it and with the batch file installed in the runner app folder, I see how the Use IE proxy settings networkconfig.INI gets created.
  1. Tim McGill
  2. Friday, 31 July 2020 00:36 AM
If any questions or issues with IWA, please make a separate post so your question gets proper visibility.
  1. Armeen Mazda @Appeon
  2. Friday, 31 July 2020 01:34 AM
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