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Resolved Performance RDP vs. TeamViewer

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  1. Bjarne Anker
    Bjarne Anker
  2. PowerBuilder
  3. Friday, 13 March 2020 09:04 AM UTC

Hi.

 

So we have this weird issue on one of our customers servers.

When logging into the server via TeamViewer, the report in question comes up in preview in about 2 seconds.

When logging into the exact same server via RDP, the report takes over 20 seconds.

Same server, same user, same EXE file and same ODBC profile.

 

What can be the issue here? Firewall or something like that?

 

br,

 

Bjarne Anker

  1. Firewall
  2. PowerBuilder (Appeon)
PB17 connects with OLE DB, PB19 does not
Remote desktop / Citrix - Appeon 2019 build 2170
Responses (5)
Brad Mettee
Brad Mettee Accepted Answer Pending Moderation
  1. Friday, 13 March 2020 14:04 PM UTC
  2. PowerBuilder
  3. # 1

Check to see what printer is active when you run the report. RDP might default to a different printer than TV does.

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Roland Smith
Roland Smith Accepted Answer Pending Moderation
  1. Friday, 13 March 2020 14:10 PM UTC
  2. PowerBuilder
  3. # 2

TeamViewer gives you the session that is currently on the machine. RDP creates a background session which merges in local resources like printers. If your current printer comes from the local machine, any DataWindow will be much slower.

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Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Friday, 13 March 2020 16:37 PM UTC
  2. PowerBuilder
  3. # 3

Printer config issues is one of the most common problem with Citrix.  Try wrokaround #1 in this KB article: https://www.appeon.com/developers/get-help/knowledgebase/opening-richtextedit-control-over-terminal-services-slow.html It says it only applies to RichTextEdit, but specifically the workaround #1 is useful for entire PowerBuilder application.

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Bjarne Anker
Bjarne Anker Accepted Answer Pending Moderation
  1. Friday, 13 March 2020 17:09 PM UTC
  2. PowerBuilder
  3. # 4

Hi.

 

Thanks for the great tips!

I will forward it to my colleague for him to test this on Monday.

Will report back the results.

 

Have a great weekend.

 

br,

 

Bjarne A.

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Bjarne Anker
Bjarne Anker Accepted Answer Pending Moderation
  1. Monday, 16 March 2020 13:49 PM UTC
  2. PowerBuilder
  3. # 5

We removed the checkbox for "Printer" in MS RDP, and all is good.

I will talk to the IT dept. to instruct them about this.

 

Thanks a lot!

 

br,

 

Bjarne

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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Monday, 16 March 2020 14:46 PM UTC
Glad to hear this was the right solution!
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