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Resolved Offline De-activation without PC

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  1. Dale Fuller
    Dale Fuller
  2. PowerBuilder
  3. Tuesday, 11 February 2020 21:38 PM UTC

Arrived at remote site location to discover the Sysadmins had life cycled my developer's box.  Old box is now unavailable for license de-activation.  Who do I need to contact to get the license de-activated so I can get a new one for the new PC/Laptop? 

Thanks

  1. License
  2. Offline
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Responses (2)
Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 11 February 2020 23:41 PM UTC
  2. PowerBuilder
  3. # 1

Please open a support ticket.  There is no way for the license admin to recover an offline license through the license portal.  Only online licenses can be recovered.

Comment
Dale Fuller
  1. Dale Fuller
  2. Tuesday, 11 February 2020 23:52 PM UTC
Almost did. But figured it wasn't a "bug", so I asked here first.



Thanks
  1. Helpful
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Wednesday, 12 February 2020 00:18 AM UTC
Thanks for being mindful. You are right it is not a bug. This is one of the few situations where it is still appropriate to open a support ticket. Thanks!
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Roland Smith
Roland Smith Accepted Answer Pending Moderation
  1. Tuesday, 11 February 2020 21:50 PM UTC
  2. PowerBuilder
  3. # 2

The person who is your license administrator.

Comment
Dale Fuller
  1. Dale Fuller
  2. Tuesday, 11 February 2020 21:53 PM UTC
I am the license administrator. I can "logoff" someone who is uses an on-line license. But I see no mechanism to logoff/De-activate an off-line license.

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Wednesday, 12 February 2020 00:48 AM UTC
Hi Dale ... Correct. There is no way to control or recover a lost offline license. You MUST deactivate the license first before uninstalling PB or wiping the PC. Just follow Armeen's advise for a support ticket & the license support team will then need to get involved.
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