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Resolved Not able to access the power builder EXE using Outlook add-in

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  1. Praveen Subramaniam
    Praveen Subramaniam
  2. PowerBuilder
  3. Friday, 2 August 2024 05:32 AM UTC

Hi Team,

We are using power builder version 2022, build 1900 to develop the windows application which handle motor vehicle insurance.

We are using outlook (32-bit) add-in which is developed using visual basic which converts the selected email to PDF format and attach the same in the power builder application by invoking the EXE.

Here converting of email to PDF works properly, but invoking the EXE (power builder application) is happening, but no response after that. It does nothing.

This functionality works properly in user laptop and not working on user's cloud desktop. Please let us know whether this is due to machine dependency or any other version compatibility.

Please help to resolve the issue.

 

Connecting to MSOLEDBSQL using access token, issue...
Tooltip / generic solution - this column
Responses (4)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 2 August 2024 12:32 PM UTC
  2. PowerBuilder
  3. # 1

Hi Praveen;

  In the "cloud" configuration ...

  • How is the App accessed ( ie: RDP )?
  • What O/S & version is the cloud machine using?
  • What Outlook version (ie: 365)?
  • Is Outlook a 64 bit version?

Regards.... Chris 

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Praveen Subramaniam
Praveen Subramaniam Accepted Answer Pending Moderation
  1. Wednesday, 7 August 2024 04:48 AM UTC
  2. PowerBuilder
  3. # 2
  • How is the App accessed ( ie: RDP )? Application accessed from network share path.

 

  • What O/S & version is the cloud machine using? We are using Windows 10 Enterprise in our cloud machine in which we access PB application

 

  • What Outlook version (ie: 365)? We are using Microsoft 365 MSO (Version 2406 Build 16.0.17726.20078) 32-bit.

 

  • Is Outlook a 64 bit version? No we are using Outlook 32 bit version.
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Praveen Subramaniam
Praveen Subramaniam Accepted Answer Pending Moderation
  1. Monday, 19 August 2024 07:29 AM UTC
  2. PowerBuilder
  3. # 3

Please let me know if you have any update on this question.

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David Peace (Powersoft)
David Peace (Powersoft) Accepted Answer Pending Moderation
  1. Wednesday, 21 August 2024 14:16 PM UTC
  2. PowerBuilder
  3. # 4

Silly Question: you do have the appname.xml file deployed with the EXE?

 

What happens if you just run the EXE using a shortcut to add the command line parameters? Does this work or do you see an error? What is in the Windows Event log when this problem occurs.

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Praveen Subramaniam
  1. Praveen Subramaniam
  2. Friday, 25 October 2024 07:16 AM UTC
No appname.xml file deployed with the EXE. Adding the command line parameters in the EXE and running that gives not response. Sometimes it opens the expected EXE output after a very long gap of one day.
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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Friday, 25 October 2024 15:04 PM UTC
Hi Praveen;

It could be because the Outlook client installed on the Cloud machine is 64 bit and your App is 32 bit. If that is the case, then the Outlook client will not respond. HTH

Regards .. Chris
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David Peace (Powersoft)
  1. David Peace (Powersoft)
  2. Friday, 25 October 2024 15:19 PM UTC
Is it possible that anti-virus is blocking that app from being launched/processing. As the issue is only in cloud deployment it must be environmental.
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