Occasionally when our InfoMaker 2019 users are working from home and they are connected to our office network via VPN, they can't access their reports because the pbls those reports reside in are on network shares and nothing is available under the network shares. They get the normal tree view with all their drives but if they click the plus to the left of the drive picture, nothing happens. i.e. no sub folders show up for them to drill down through. The plus just goes away. Local drives seem to work just fine. See the attached screen shot. This never happens when the users are in the office, just sometimes when they are remote and on the VPN. This happened occasionally in InfoMaker 10.5 as well. Had hoped IM2019 would fix it but it still happens. Seems to have gotten worse under Windows 10 and our new "AlwaysOn" VPN. Any suggestions would be greatly appreciate.
I've seen this happening when working for a customer. Their group policies and shares were different depending on whether you connected remotely or internally at the companies office.
- Miguel Leeuwe
- Wednesday, 18 March 2020 09:26 AM UTC
I remeber us having to do gpupdate /force several times.
Turns out there was an issue with our new VPN. Drive shares (and any non-fully qualified server references) were not functional to ANYTHING, not just InfoMaker. I could have sworn the shares worked everywhere else. Mea culpa. Got it all figured out now. Thanks to all for your input.
One more wrinkle to this issue is when your users are connecting through CITRIX and the shared file mapped drive vanishes.
In every case so far, this has turned out to be with a mapping issue on the Citrix server or a rights issue where the user lost the right to see the shared drivee.
I can't see how shared drives not working with your VPN is an infomaker problem. VPN is basically a super slow local area network, so you should see issues with that.
You could use dropbox to share everything out instead of a mapped drive on your remote file server. since dropbox syncs and downloads your files it will work great for you. Just be super careful if you have people changing the pbls (reports). Maybe only allow one person the rights to change a pbl, everyone else has read only.
The long term fix would be to store your objects in a database or similar repository and then download the objects to a local drive when you want to run/work on them. Pretty much the same exact idea of source code control. That would mean you would write a front end in powerbuilder, load everything down to a pbl when needed/changed, then have PB start up infomaker with the report the user want to run/modify.
- Chris Victor
- Friday, 20 March 2020 17:48 PM UTC
- mike S
- Friday, 20 March 2020 18:09 PM UTC
I guess you could try making restructuring to make small pbls to hold the reports. Maybe get rid of any images too.
Or get the pbls / .srds on the local machine so you can load the reports on your local drive.
What's odd is if you shut down InfoMaker and restart it in the same VPN session, sometimes the drive shares will start functioning once again. If it were a policy issue, you'd think it wouldn't work ever.
- Miguel Leeuwe
- Friday, 20 March 2020 15:17 PM UTC
I think your IT is your best hope to solve this problem.
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