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Resolved IWA - failed to decompress the file. Error Code: 13

  1. How-to
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  1. mike S
    mike S
  2. PowerServer 2020 or older (Obsolete)
  3. Friday, 2 October 2020 17:54 PM UTC

PS 2020 WEB:

In the IWA i have a user that just started getting a "failed to decompress the file.  Error Code: 13"

what is error code 13?  how do you fix error code 13?

 

 

pdf file location - powerserver
Error deploying proxy web service for Appeon
Responses (3)
Kai Zhao @Appeon
Kai Zhao @Appeon Accepted Answer Pending Moderation
  1. Friday, 9 October 2020 08:15 AM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 1

Hi Mike,

Is the issue reproducible or it happens occasionally? When the problem arises again, please make a copy of
C:\Users\###\AppData\Local\Temp\appeon\weblibrary_ax\X32\iwaweblibrary.cab and try to manually unzip it and see whether it is successful. If it fails, please provide us with the following information for analysis. Thank you!

1 The downloaded iwaweblibrary.cab.
2 Detail PowerServer version you are using.
3 Specific OS version for the machine.

Regards,
Zhao Kai.

Comment
mike S
  1. mike S
  2. Friday, 9 October 2020 13:28 PM UTC
It happened for one user. Not reproducible. the user kept trying to start it, and then finally it worked.
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mike S
mike S Accepted Answer Pending Moderation
  1. Friday, 2 October 2020 19:01 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 2

more complete information:

 

2020-10-02 13:37:18 Failed to decompress the file. Error Code: 13
2020-10-02 13:37:18 Installing the component. C:\Users\###\AppData\Local\Temp\appeon\weblibrary_ax\X32\iwaweblibrary.cab
2020-10-02 13:37:17 Downloading the file appeon/weblibrary_ax/x32/iwaweblibrary.cab
2020-10-02 13:37:17 Downloading the file ###/plugins.xml
2020-10-02 13:37:17 Downloading the file ###/images/appicon4iwa.ico
2020-10-02 13:37:17 Downloading the file ###/iwa.xml
2020-10-02 13:37:17 Executing the runtime environment detection.
2020-10-02 13:37:17 Application command line parameter:
2020-10-02 13:37:17 Application server port: 80
2020-10-02 13:37:17 Application name: ###
2020-10-02 13:37:17 Application protocol: http
2020-10-02 13:37:17 Application host name: ###
2020-10-02 13:37:17 Command line parameter: ###
2020-10-02 13:37:17 Parsing the URL address ###
2020-10-02 13:37:16 Application command line parameter:
2020-10-02 13:37:16 Application name: ###
2020-10-02 13:37:16 Application server port: 80
2020-10-02 13:37:16 Application host name: www.###.com
2020-10-02 13:37:16 Application protocol: http
2020-10-02 13:37:16 Command line parameter: "C:\Users\###\AppData\Local\Appeon\Appeon IWA Runner\AppeonIWAShell.exe" -r -u "http://www.###.com/"
2020-10-02 13:37:16 System has started up!

 

what will cause error 13?

 

 

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mike S
  1. mike S
  2. Friday, 2 October 2020 20:32 PM UTC
apparently the user kept trying to start it, and then finally it worked.



it sure would be nice to know what error 13 means exactly.
  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Friday, 2 October 2020 21:35 PM UTC
Keep trying ... :-)
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mike S
  1. mike S
  2. Friday, 2 October 2020 21:42 PM UTC
yup. i wanted to add a shrug emoji to that post. <shrug> oh well. <\shrug>
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 2 October 2020 18:16 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 3

Hi Mike;

  Can you tell us ...

1) Is this a .NET or J2EE PowerServer?

2) When you package the Web App, are you requesting that it be compressed?

3) Is your PS App Profile requesting compression in any aspect?

For example:

Regards ... Chris

 

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Miguel Leeuwe
  1. Miguel Leeuwe
  2. Friday, 2 October 2020 22:51 PM UTC
Try un-checking the "merge" option. I've had lots of problems with that one in the past.

regards
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mike S
  1. mike S
  2. Saturday, 3 October 2020 17:46 PM UTC
i'm not looking to make the system load slower for everyone, just get the one guy working again.



Most likely it was just a bad download but error 13 is undocumented as to what could cause it so...



in any case, the merge and compression works correctly. If you have problems with it, then you don't have IIS configured correctly (took me several times to get that correct on my part).

  1. Helpful
Miguel Leeuwe
  1. Miguel Leeuwe
  2. Saturday, 3 October 2020 21:51 PM UTC
Hi Mike,

I only mentioned it as an intent to pin down if it might have to do something with that setting or not. Not to accept it as a solution for every user.

Myself, I no longer have any problems with it. My managers expected Powerserver to be as fast as powerbuilder for retrieving 50,000 rows (and it nearly was!), so they gave up on ps.

Thanks for the tip on the IIS config though.

regards
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