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Resolved Internal Error Loading the SSL libraries

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  1. Mark Wensel
    Mark Wensel
  2. PowerServer
  3. Monday, 25 October 2021 23:36 PM UTC

PowerServer Team -

Our PowerServer 2021 rollout is going good.  A new error appeared today when a client clicked on the URL.  The error appears after the Cloud App Launcher is installed.   The desktop uses Avast for security.  Any thoughts how to fix this.

 

Thanks,

Mark

 

Attachments (1)
InternalErrorLoadingSSLLibrary.JPG InternalErrorLoadingSSLLibrary.JPG
Database connection required before adding to the ...
version version version version version and..... ...
Responses (5)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 26 October 2021 00:31 AM UTC
  2. PowerServer
  3. # 1

Hi Mark;

  Is this only happening for one user, select users or all users?

  Also, is the CAL installed as a service or without a service?

Regards ... Chris

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Mark Wensel
Mark Wensel Accepted Answer Pending Moderation
  1. Tuesday, 26 October 2021 14:04 PM UTC
  2. PowerServer
  3. # 2

Hello Chris -

It is happening for all users in 1 location.  We have over 200 other locations (insurance agent's offices) that use this and this is the first time this error has come up.

The CAL is defaulted to start without a background service.

Mark

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Tuesday, 26 October 2021 17:44 PM UTC
Sounds like it might be a good idea to open a Support Ticket for this one.
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Miguel Leeuwe
Miguel Leeuwe Accepted Answer Pending Moderation
  1. Tuesday, 26 October 2021 14:22 PM UTC
  2. PowerServer
  3. # 3

Does it also happen when the AV is temporarily deactivated? Could it be a firewall (port not open) problem?

regards

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Miguel Leeuwe
  1. Miguel Leeuwe
  2. Tuesday, 26 October 2021 14:24 PM UTC
Or ... port 8080 in use by some other program / service on your customer?
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David Xiong @Appeon
David Xiong @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 2 November 2021 08:33 AM UTC
  2. PowerServer
  3. # 4

Hi Mark,

 

It may be that your Web Server requires the TLS 1.2 protocol, and the client does not support it, causing this problem. You can update the TLS 1.2 protocol on the client to see if it resolves your issue. The reference link is

https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in

 

Regards,

David

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mike S
  1. mike S
  2. Friday, 4 October 2024 19:21 PM UTC
To clarify: Windows server 2012, Server 2008 and Windows 7 can be updated to add support for TLS 1.2.
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ORESTE MUSCELLA
ORESTE MUSCELLA Accepted Answer Pending Moderation
  1. Wednesday, 26 October 2022 12:02 PM UTC
  2. PowerServer
  3. # 5

Hi,

I have the same problem with PS2022.
I am trying to deploy my application for the first time with PS2022 and I get the same error with both a remote profile and a local profile.
I attach 2 screenshots.
The same application runs smoothly with PS2021 (on the same test server) and the configurations are similar.

With best regards
Oreste

Attachments (2)
Cattura.JPG Cattura.JPG
Cattura_local.JPG Cattura_local.JPG
Comment
Logan Liu @Appeon
  1. Logan Liu @Appeon
  2. Thursday, 27 October 2022 05:28 AM UTC
Hi Oreste,

For the second attachment, the error seems related to the port of the Web API. It tried to access http://localhost/api/Serverapi/CreateSession but failed.

From the console, the application is listening to the http://localhost:443 ports. The 443 port is usually used by HTTPS.

I suggest you specify another port (e.g:5009) for the Web API. Please check the Web API URL setting, build and deploy the application and try again.

Regards, Logan
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