1. Mark Wensel
  2. PowerServer
  3. Monday, 25 October 2021 23:36 PM UTC

PowerServer Team -

Our PowerServer 2021 rollout is going good.  A new error appeared today when a client clicked on the URL.  The error appears after the Cloud App Launcher is installed.   The desktop uses Avast for security.  Any thoughts how to fix this.

 

Thanks,

Mark

 

Attachments (1)
David Xiong @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 2 November 2021 08:33 AM UTC
  2. PowerServer
  3. # 1

Hi Mark,

 

It may be that your Web Server requires the TLS 1.2 protocol, and the client does not support it, causing this problem. You can update the TLS 1.2 protocol on the client to see if it resolves your issue. The reference link is

https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in

 

Regards,

David

Comment
There are no comments made yet.
Miguel Leeuwe Accepted Answer Pending Moderation
  1. Tuesday, 26 October 2021 14:22 PM UTC
  2. PowerServer
  3. # 2

Does it also happen when the AV is temporarily deactivated? Could it be a firewall (port not open) problem?

regards

Comment
  1. Miguel Leeuwe
  2. Tuesday, 26 October 2021 14:24 PM UTC
Or ... port 8080 in use by some other program / service on your customer?
  1. Helpful
There are no comments made yet.
Mark Wensel Accepted Answer Pending Moderation
  1. Tuesday, 26 October 2021 14:04 PM UTC
  2. PowerServer
  3. # 3

Hello Chris -

It is happening for all users in 1 location.  We have over 200 other locations (insurance agent's offices) that use this and this is the first time this error has come up.

The CAL is defaulted to start without a background service.

Mark

Comment
  1. Chris Pollach @Appeon
  2. Tuesday, 26 October 2021 17:44 PM UTC
Sounds like it might be a good idea to open a Support Ticket for this one.
  1. Helpful
There are no comments made yet.
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 26 October 2021 00:31 AM UTC
  2. PowerServer
  3. # 4

Hi Mark;

  Is this only happening for one user, select users or all users?

  Also, is the CAL installed as a service or without a service?

Regards ... Chris

Comment
There are no comments made yet.
  • Page :
  • 1


There are no replies made for this question yet.
However, you are not allowed to reply to this question.