1. Paul Vos
  2. PowerServer 2020 or older (Obsolete)
  3. Monday, 26 October 2020 17:24 PM UTC

I have a need for users to access my Appeon PB2017r3 program via IWA Runner.  Several users only able to access my company's web browser via Citrix.  When a user opens my application via the /iwarunner.html switch, they are prompted to install the IWA Runner.  They can do so, but it seems to install the runner in a common area of Citrix.  This has the effect of popping up a new window of my application in the session of the first Citrix user to run the application - instead of in the session of the appropriate user.

is there a special way to install the IWA Runner in Citrix so that each user's profile allows their own instance of the runner in their session?

Kai Zhao @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 27 October 2020 03:27 AM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 1

Hi Paul,

IWA application does not support being launched by multiple users simultaneously via the browser. The main reason is AppeonIWAServer.exe doesn’t support multiple users and it is just a service that listens for requests from IWA applications. When a user attempts to access an IWA application through a browser, a request is sent; and if there’s no answer (AppeonIWAServer.exe is not running), it will be downloaded again.

Please try the steps below to work around the issue.
1 Make sure no user is starting AppeonIWAServer.exe in the task manager.
2 Run IWA application at the first time.
3 End the start AppeonIWAServer.exe in task manager so that other users could access an IWA application through a browser。
Then access the application via shortcut on the desktop to avoid using AppeonIWAServer.exe.

BTW, PowerServer 2021 will support multi-user. You can refer to the following link for more information on PowerServer 2021:


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