Hi John,

Please confirm if you are currently using the "infomaker generated PDFs" with NativePDF using PDFlib or another method such as Distill.
We recommend using the NativePDF method to export PDFs.
For resolving font-related issues, you need to check the "Packaging custom fonts in the generated PDF files" option, as shown in the image below:

To save PDF output using PDFlib in the Library Options dialog box:
https://docs.appeon.com/im2022r3/imug/ch06s03.html#Saving_as_PDF_using_PDFlib

Additionally, this feature has been enhanced in InfoMaker 2022 R2. We recommend upgrading to this version or a higher version for use.
For more details, you can refer to the following link:
https://docs.appeon.com/im/imwhatsnew/ch02s05.html

Regards,

Hi John;

  FWIW:  I have had similar problems before with other browsers and mobile devices. What I had to do was use the NativePDF feature and make sure that those PDF's were built using the "PDF/A 1-a" export option setting in order to be compliant.  HTH

Regards ... Chris

Hi Chris and Mark,

We tested it with native pdf and it also needed the PDF/A 1-a export option to work. So it's now working.

I don't think we can go with R2 as we are using infomaker though our SIS (student information system) Vendor and they are the ones responsible for upgrading their system and effectively the version of infomaker that works with their product.

Thank you both for your anwers!