Hi Naidu;
   FYI ...

1. You do not need to uninstall the previous IM release as all IM "Major" releases can co-exist on the same PC together.
2. Please note that PSR files are IM release dependent. Therefore opening a PSR created in IM version X, may NOT open in IM version X-1 or X+1 releases.
   • When you upgrade or downgrade IM versions - then you need to rebuild the PSR files to be 100% compatible with the current IM release ( although, the "may" work).
   • Note that if this compatibility between IM versions is a requirement, then I would recommend using the PDF file format instead.
3. Did you download the IM 2022 installer via the "Offline" method and then run the Offline installer "As Admin"?

Regards ... Chris

1) how to open existing PSR files in 2022 which are created in 2017 R3 ? because we have uninstalled 2017 R3 version from user. as per huntsman policy we should go with n-1 version.

2) how to launch infomaker 2022 when opening PSR file  in 2022 ?

3) Did you download the IM 2022 installer via the "Offline" method and then run the Offline installer "As Admin"?

   Ans : I downloded 2022 offline version and created a package and pushed to user system via company portal and user installed from company portal.

Hello Chris,

  Below are my questions

1) how to open existing PSR files in 2022 which are created in 2017 R3 ? because we have uninstalled 2017 R3 version from user. as per huntsman policy we should go with n-1 version.

2) how to launch infomaker 2022 when opening PSR file  in 2022 ?

3) Did you download the IM 2022 installer via the "Offline" method and then run the Offline installer "As Admin"?

   Ans : I downloded 2022 offline version and created a package and pushed to user system via company portal and user installed from company portal.

Regards,

Naidu

Hi Chris,

 Thank you for clarifying and also having few more questions. we have deadline on monday to complete the testing process. Please let us know your availability to setup a call to sort out all the issues which is mandatory

1) when we are trying below option from user system we are not seeing the "Always open" prompt option as we open PSR file first time.

If the IM users did not do that, then you can force the mapping update by using the mouse RMB on the PSR file and then selecting the "Open With" option in the resulting pop-up menu. Then select the IM 2022 EXE and then also agree to the "Always Open" prompt. That should then update the Registry with that mapping. From that point onward, double clicking on a PSR should open it in IM 2022.

2) after opening PSR file in 2022 version, we are seeing "Database profiles" window and it is not closing, when we click "close" option for 4 to 5 times then it is closing and we can see report is opening. so question is  do we have to select database profile ?

3) how to update the registry and what to check and where to check in registry ?

4) we will not install 2022 version manually , we will provide offline version to packaging team and they will deploy via company portal. user will download  from company portal as it is a process for huntsman

Regards,

Naidu

Register IM 2022 as the default app on RMB on the PSR file ...

The IM IDE 2022 Rx IDE *requires* a default DB connection. This was probably setup in IM 2017 Rx. You could have just imported the current IM 2017 Rx DB profile(s) into IM 2022 - but, this *must* be done *before* you uninstall that old version. Now, you will have to manually setup a valid DB Connection in IM 2022 as a default in order to get rid of the DB Profile prompt.

Hello Team,

 we need some support from you as it is critical issue for user , so can you please join call which i scheduled today at 9:30 PM IST

Meeting link : https://teams.microsoft.com/l/meetup-join/19%3ameeting_ZjQ3MzhkNWItYjZmOS00NTQ0LWI1MTUtZTgxNjcxMzliMDdj%40thread.v2/0?context=%7b%22Tid%22%3a%22b5477562-3f93-4544-8cb3-a772ec1d321a%22%2c%22Oid%22%3a%22a7881068-1fc6-445f-aad8-ec1ec6ce78ad%22%7d

Regards,

Naidu

Hello Support Team, 

   Do you know which Default database profile mark(mark_adkins@huntsman.com) was using in infomaker 2017 version ? if not, can we select any one from the db profiles list ? 

Regards,

Naidu

Hello Chris,

 User has raised below query , Can you please assist here ?

Regards,

Naidu

Thank you Chris,

Hello @chris,

Can you please respond to below query that

what defaults profile need to be selected in 2022 version ?
what default profile is created in 2017 for mark ? how do we know what has selected in previous version ?

Hello Chris,

  when ever if we open PSR file in 2017 R3 version we are getting below screen as that row count is keep on increasing, please do quick help

Regards,

Naidu

Hello Chris,

  PSR files are opened in user system since he was using 2017 version long back successfully before i uninstall.

  what i did is, I have uninstalled 2017 version and re-installed 2017 version back  after connecting to ODBC successfully. 

  From Now onwards when ever we open existing .psr files we are seeing that  Row number count are increasing and not stopping.

Can you please let us know do we have any work around to fix from tool ?

Issue is : 

you have commented out below one

Regards,

Naidu

Hello Chris,

  PSR files are opened in user system since he was using 2017 version long back successfully before i uninstall.

  what i did is, I have uninstalled 2017 version and re-installed 2017 version back  after connecting to ODBC successfully. 

  From Now onwards when ever we open existing .psr files we are seeing that  Row number count are increasing and not stopping.

Can you please let us know do we have any work around to fix from tool ?

Issue is : 

you have commented out below one

Regards,

Naidu

Hello Chris,

  Below are my queries. please help on this.

  1) How to convert or regenerate psr file into PDF ?

  2) How to open existing  2017 version .psr files into 2022 version ?

Regards,

Naidu

Hello Chris,

How to rebuild the PSR files to be 100% compatible with the current IM release 2022 ?

Regards,

Naidu

Hello Chris,

  Could you please let us know your availability to setup a call with you regarding the issues facing in user system ?

Regards,

Naidu

Hello Chris,

This is actually a bug when moving from 2017 to 2022. After successfull installation when we tried to open old PSR files in 2017 we are not able to open 

in either in 2017/2022, before uninstallation we were able to view PSR files in 2017version. 

we have installed below exe's from these 2 folders, after that  2017 psr files are not opening in 2017 R3.

1) Are we missing anything related to PowerBuilder runtime versions?

2) Can anyone from your team can join to fix the issues we are facing in user system ?

3) Do we have multiple runtime version for PowerBuilder to open 2017 psr files in 2022 ? if yes, please provide installation file and steps? 

Hi Naidu;

  No, this is not a product bug. The O/S has remembered that you wnated to default to IM 2017 Rx and will continue to so so, even if you remove the 2017 version.

  The way to fix that (after any IM version update) is to retrain the O/S by ...

• Right mouse the PSR file.
• From the resulting pop-up menu, select the "Open With" menu item.
• In the next resulting dialog choose IM 2022 and make sure that the "always use this App..." check box is checked!
• Then the next time that the IM user double-clicks any PSR file, the O/S will launch IM 2022 and the resulting PSR report will appear in that IDE version.

HTH

Regards ... Chris

Hello Chris,

  I have attached installation steps which i followed for Infomaker 2022 and the same has been installed in user system. 

  Can you please confirm that those are the correct installation steps or are we missing something ? if correct then why 2017 PSR files are not loading in 2022 version even if connected to ODBC successfully ?

Regards,

NAidu