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Resolved FileService folder missing after fileserver setup.exe

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  1. CJ Lai
    CJ Lai
  2. PowerServer 2020 or older (Obsolete)
  3. Thursday, 25 June 2020 20:44 PM UTC

Where should I look into when the fileservice folder (C:\inetpub\wwwroot\fileservice is not there) is missing after a Successful fileserver setup.exe run?

Thanks

Install FileServer on Window Server 2016
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CJ Lai
CJ Lai Accepted Answer Pending Moderation
  1. Friday, 26 June 2020 22:37 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # Permalink

It turns out the IIS settings mismatched what's in the installation process.

Thank you all for your input!

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CJ Lai
CJ Lai Accepted Answer Pending Moderation
  1. Friday, 26 June 2020 22:09 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 1

 

@Govinda Lopez @Appeon

Yes, it is listed

The IIS_IUSRS has the Full control

 

I have also followed that doc in the URL you suggested.

I was able to get all the settings and was able to run the setup. The installation on server 2016 was successful and complete. However, the filesservice folder is missing.

 

CJ

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Govinda Lopez @Appeon
Govinda Lopez @Appeon Accepted Answer Pending Moderation
  1. Friday, 26 June 2020 16:43 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 2

Hi CJ,

 

Please make sure there are no restrictions making changes to those folders. Also, try installing it using an Admin account.

 

 

Regards,

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Govinda Lopez @Appeon
  1. Govinda Lopez @Appeon
  2. Friday, 26 June 2020 17:54 PM UTC
Please make sure that the application "Appeon File Server" appears in your list of installed applications. (Control Panel - Programs - Programs and Features - Uninstall or change a program)
  1. Helpful
Govinda Lopez @Appeon
  1. Govinda Lopez @Appeon
  2. Friday, 26 June 2020 17:59 PM UTC
Also make sure you have added the IIS_IUSRS with Full Control permission to that folder. You can always make sure you have the correct route by looking into your %IIS_Web_Root% System variable.
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Govinda Lopez @Appeon
  1. Govinda Lopez @Appeon
  2. Friday, 26 June 2020 18:00 PM UTC
More info here too: https://docs.appeon.com/ps2020/appeon_troubleshooting_guide/Appeon_File_Server_Installation_incomplete.html
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CJ Lai
CJ Lai Accepted Answer Pending Moderation
  1. Friday, 26 June 2020 16:32 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 3

I took all the default

 

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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 26 June 2020 15:40 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 4

Hi CJ;

     I wonder if you did not redirect the File Service installation to install the software directly under the "wwwroot" folder. So it got placed somewhere other than "C:\inetpub\wwwroot\fileservice"?I have done that before too - LOL.

    If so, just re-run the SetUp.exe in the "C:\inetpub\wwwroot\appeon\plugin\fileservice" folder and select "uninstall". Then rerun the Setup.exe again to install the File Service and direct it to using the "C:\inetpub\wwwroot" folder as its target.

HTH

Regards ... Chris

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CJ Lai
CJ Lai Accepted Answer Pending Moderation
  1. Friday, 26 June 2020 12:25 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 5

@ Chris Pollach @Appeon Yes, I have 2x checked the server settings as below and it matches what's in the Appeon online doc

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