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Resolved E-mail Enabled Application

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  1. Falguni Patel
    Falguni Patel
  2. PowerBuilder
  3. Thursday, 13 May 2021 01:08 AM UTC

Hi,

I wish to create an Email enabled helpdesk application. This application allows user to:

1) Receive email for helpdesk email id. 

2) Send / Reply to email enquiries using application .

3) Analyse emails which are not yet responded.

4) The replies message received and reply sent to be mapped with log as attachment / link for future review.

 

In short, I wish to retrieve Inbox and Sent Item in my application and do some processing based on reply sent etc. 

I have managed to use smtp to send bulk emails and MAPI for inbox items retrieval. I found Mapi relies on mail account profile on your local machine. I need a solution which is flexible and can be used for cloud apps. 

Kindly suggest a solution or interface to use with some reference links or code exchange suggestions.

Kind regards,

Falguni

 

 

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Responses (3)
Bruce Armstrong
Bruce Armstrong Accepted Answer Pending Moderation
  1. Thursday, 13 May 2021 16:26 PM UTC
  2. PowerBuilder
  3. # 1

TopWhiz has a free PowerBuilder code sample for POP3:

https://www.topwizprogramming.com/freecode_emailpop3.html

They also have a fork of my PBNI extension to do SMTP:

https://www.topwizprogramming.com/pbnismtp.html

 

 

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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Thursday, 13 May 2021 13:52 PM UTC
  2. PowerBuilder
  3. # 2

Hi Falguni;

  You might want to have a look at these PB examples within the Chilkat product realm ...

SMTP: https://www.example-code.com/powerbuilder/smtp.asp

POP3: http://www.example-code.com/powerbuilder/pop3.asp

IMAP: https://www.example-code.com/powerbuilder/imap.asp

HTH

Regards ... Chris

 

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Daryl Foster
Daryl Foster Accepted Answer Pending Moderation
  1. Thursday, 13 May 2021 04:14 AM UTC
  2. PowerBuilder
  3. # 3

Hi Falguni, I think for whatever solution you use you'll need a mailbox somewhere on a server (locally or in the cloud).  Then you could retrieve the mailbox items using either POP3 or IMAP which are the standard email protocols for retrieving email.  I think someone asked a similar question recently so if you do a search on POP3 or IMAP you might find some suggestions.

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