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Resolved Could not read pdf file ( generated using native PDF ) in Phone

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  1. Sivaprakash BKR
    Sivaprakash BKR
  2. PowerBuilder
  3. Tuesday, 16 July 2024 08:00 AM UTC

Hello,

Using PB 2019 R3, PB 2022 R3 build 3356

Generated a report using native pdf and send that to a w.app number.  If the recipient got Android device, then with no issues, he could open that pdf file and read.   If the recipient got iPhone, then he could not view that pdf file.   This issue is only when the pdf is generated using native PDF.  If the pdf is generated via other methods [ eg.  CutePDF, doPDF etc. ], there is no such issue.

Here is the sample output generated using native pdf

The same pdf file, when viewed in an iPhone,

What could be the issue and how could it be resolved?

Happiness Always
BKR Sivaprakash

 

  1. NativePDF
  2. PowerBuilder (Appeon)
Unsupported(PowerServer) C0237: previewfunctionupd...
PB2019 R3 Migration Issue
Accepted Answer
René Ullrich
René Ullrich Accepted Answer Pending Moderation
  1. Tuesday, 16 July 2024 08:04 AM UTC
  2. PowerBuilder
  3. # Permalink

Have you tried to embed the fonts in PDF?

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Sivaprakash BKR
  1. Sivaprakash BKR
  2. Tuesday, 16 July 2024 11:32 AM UTC
Thanks Rene Ullrich.

I just checked the option application's additional properties option. It works when run from IDE. Hope it will work in EXE also.

Only difference is the file size.

(Native PDF) Including the custom font the size of the PDF is 73 KB. Without including the font, the size is 16 KB.

(Cute PDF) the file size is 46 KB.

Hope customers won't complain this as an issue.

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Responses (2)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 16 July 2024 11:30 AM UTC
  2. PowerBuilder
  3. # 1

Hi BKR;

  I had the same problem years ago. I found that I needed to save the PDF with the "A1/A" conformance setting in order for Apple devices to be able to read the PDF. 

https://docs.appeon.com/pb2022/datawindow_reference/XREF_19761_Export_PDF_NativePDF_PDFStandard.html

HTH 

Regards ... Chris 

Comment
Sivaprakash BKR
  1. Sivaprakash BKR
  2. Tuesday, 16 July 2024 11:43 AM UTC
Thanks Chris,

It works. But the file size is slightly higher at 82 KB instead of 73 KB for my test report. So, sticking to include custom fonts options as of now.
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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Tuesday, 16 July 2024 11:51 AM UTC
Thanks for letting us know that it works with the A1/A setting. The font setting is also another good solution. So whatever works best for you.
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