Hi Adriene;

   You can also try deleting the following registry entry ....

1) Close InfoMaker 2017 IDE

2) Run REGEDIT.exe

3) In RegEdit, navigate to:  HKEY_CURRENT_USER\Software\Sybase\InfoMaker\17.0\Toolbar

4) Delete the TOOLBAR and subordinate entries.

5) Restart the IM IDE.

HTH

Regards ... Chris

Hi Adrienne,

1. Is the database your InfoMaker connected to is the same one your coworker connects?

          If yes, please delete the current datawindow and then open InfoMaker with Run as administrator, after that reimport the .psr file and try again.

      2. Did you install .Net framework 4.0 before installing InfoMaker?

          If not, please uninstall InfoMaker, install .Net framework 4.0, and then install InfoMaker.

      3. This is probably related to your environment since it works in your coworker’s. So if trying the above does not resolve the issue still, kindly please try to install the latest InfoMaker 2017 R3 build 1858 and try again and see if it works.

You may download and install this latest release from our Downloads portal 

at https://www.appeon.com/user/center/index?menu=download   (requires login) or you may manually go to the Downloads portal from Login (to the Appeon Website) > User Center (under your login user icon) > Downloads.

      4. If it still does not resolve the issue, kindly please open a ticket in our support ticketing system:  https://www.appeon.com/standardsupport/  so the engineers can properly receive and handle it.

Regards,

Mark Lee

Thanks for the response, Tom. I have tried that, and I've turned that window on and off several times. The issue is not that the window doesn't appear; it's just blank (see image). I have data in my columns, which appear fine in the data window.

Adrienne, Have you tried the menu View -> Layouts -> (Default)?