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Resolved Closing an open connection to PowerBuilder from a different computer

  1. How-to
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  1. David Tozer
    David Tozer
  2. PowerBuilder
  3. Sunday, 2 June 2019 05:28 AM UTC

I had to have Windows 10 reinstalled on my main computer because of a virus.  I had PowerBuilder 2017 R3 installed on the computer.  I may have left PB logged in to the server when I closed the computer.  I have an online licence. 

Currently I am using another computer while the attacked computer is being repaired. 

I forgot the fresh installation method for PowerBuilder and downloaded a trial version using my account.  I eventually found the files to install PowerBuilder 2017 R3 and installed the program. 

When I try to run PowerBuilder 2017 R3 I am told, "The account is already logged in to PowerBuilder. Please use another account.  One account cannot log in to trial and paid versions at the same time."  Is there any way I can log out of (close the connection) PowerBuilder without connection from the original computer?  If so how do I do it?

David

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Responses (2)
Miguel Leeuwe
Miguel Leeuwe Accepted Answer Pending Moderation
  1. Sunday, 2 June 2019 06:35 AM UTC
  2. PowerBuilder
  3. # 1

Hi,

Go to appeon.com and log in with your user.

Then click on the blue and white little user-icon and then on "user center" (see capture.png).

After that go to "Licence management" > "Powerbuilder IDE" > "Logout user". (see capture2.png).

You should then see your user and on the right there's a "logout" link you can click.

regards,

MiguelL

 

Note: there's a similar menu for "powerserver" too.

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Capture.PNG Capture.PNG
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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Monday, 3 June 2019 19:53 PM UTC
@Roland, individuals cannot log off their license through the license portal - only license admins can do this. Please trust us... we are the ones who designed this system. But of course, individuals can go back to the PB IDE and log themselves out there.



@Miguel, someone in your organization has made you the license administrator. We are not listing the name of that someone here for data privacy reasons.
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Miguel Leeuwe
  1. Miguel Leeuwe
  2. Monday, 3 June 2019 20:16 PM UTC
If I trust you, and I do, that means the user center shows incorrectly the administrators. Maybe it only shows the "main" admin?

regards,

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Miguel Leeuwe
  1. Miguel Leeuwe
  2. Monday, 3 June 2019 20:31 PM UTC
Okay, now I've read it. Sorry very small screen. "License Administrator

If you has placed one or more orders for Appeon products (you are the order owner), although your name does not display on this page, you are the default license administrator for the products in your order. "



pfff ... I apologize, but this is very non intuitive. (like having to read the text :)
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Miguel Leeuwe
Miguel Leeuwe Accepted Answer Pending Moderation
  1. Monday, 3 June 2019 18:48 PM UTC
  2. PowerBuilder
  3. # 2

Let me illustrate what I'm saying with images. See attached.

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capt1.png capt1.png
capt2.png capt2.png
Capt3.PNG Capt3.PNG
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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Monday, 3 June 2019 19:50 PM UTC
Someone in your organization has made you the license administrator. We are not listing the name of that someone here for data privacy reasons.
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Miguel Leeuwe
  1. Miguel Leeuwe
  2. Monday, 3 June 2019 20:08 PM UTC
So I'm a / the licence administrator, but the user center doesn't show that. The person listed as admin is not me. I'll take your word for it.



Thanks for clearing it up,

regards,

Miguel
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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Monday, 3 June 2019 20:54 PM UTC
Good point... we'll consider to enhance this. Yes, besides the super admin there can be additional license admins and you are one of them.
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