Why you automatically assume it is problem of Appeon product instead of your mistake?  PowerBuilder 10 and newer changed to unicode.  You need to modify your source code.  Anytime upgrading from really old version such as 9.0.... you need to carefully read the migration guide and expect to do some work!  https://docs.appeon.com/pb2021/upgrading_pb_apps/ch18.html

Greetings, Masood -

PB 9 was released by Sybase in 2003... almost 19 years ago. At that time, PB internally used ANSI (single-byte/character) characters and fonts. In 2004, PB 10.0 came out and the product underwent a MAJOR change to use Unicode (2 bytes/character) encoding internally. The example images you posted are indicative of an ANSI-to-Unicode issue. Had your application been migrated to any version of PB later than 9.0 in the last 17-18 years, you would have likely experienced the very same issue you're having now, at that time. My guess is that the majority of pre-version 10 PB applications were migrated to a Unicode version some time ago.

While Appeon provides this Community Q&A forum, it is not a full-service technical support site. Volunteers such as myself from around the world, along with several Appeon team members, attempt to help people get answers to their questions regarding Appeon products. If you have a question, then by all means, please ask it. Supply us with as much information regarding the issue and your environment (Appeon product version/release/build, database vendor/version, operating system, etc.) and we will try to help you find an answer to the best of our abilities. There are other avenues available to you (free bug support, paid support assistance provided by Appeon, or the services of independent consultants, for example) for technical support.

Best regards... John

Hello Armeen Mazda @Appeon,

I am almost completing 40 years in IT industry, but never experience such problems after upgrading a tool. This was a common problem with Microsoft products or now with you guys. I cant understand where is my mistake as claimed by you

1. System In PB9.0 is working fine with my client and they are happy with it
2. No upgrading the tools after 20 years, just to provide QR code on their invoices
3. For One customer I am supposed to spend $ 1000 every year while I am not getting any revenue from my client
4. To incorporate QR Code in my system which is written in PowerBuilder 9.0. QR code is not working in PB9.0 because of a small option (can't select font & font size dynamically in rich text). Is this my mistake.
5. Now I want to buy a license which will solve my QR code issue but Arabic character set become a grave issue for me
6. In the last 20 year you guys changed the base of the system, then how you think I can fix it without advise and support

Sir I can't tell my client that Please though away your investment just because I can't provide you QR code. Please stop blaming games and let me know what should I do in the regard.

Hi John,

Appreciate your time and reply. I do understand, in last 20 years a lots of things has changed and so is the PowerBuilder. My system is fully operational and the client was happy with it till today. This year the monitory agency in KSA make it mandatory to print QR Code on their invoices. I tried in PowerBuilder 9.0 and failed to use for one little option i.e. selecting font and font size on object level in rich text. Revert back to Appeon, Appeon sales recommend me to buy developer license for new version. 

I am planning to do the same, downloaded evaluation version and have problems with Arabic fonts. For your information

1. Using Sybase SQL Anywhere 8 on the back
2. Front end PowerBuilder 9.0, everything is fine except for QR code
3. Got your point PowerBuilder changed from ANSI to Unicode

But I need my solution to work. Need straight and clear instruction as what should I do to fix the problem.

I really appreciate all who are trying to put their time and efforts. I am reaching towards deadline and need help. You may call at 1 (647) 975-6882, if you need more info.

You are almost CERTAINLY experiencing a UNICODE vs ASCII issue.

PBv9 was ASCII, everything after v10 was UNICODE. Check the migration of the app, the database(s), the tools, objects, and anything else connected with the project to ensure that they are all UNICODE.

Dear Masood,

Solution to your problem exist and is available here

https://codeverge.com/sybase.powerbuilder.general/powerbuilder-10-fonts/1025056

"I changed the system settings to use arabic as local language and re started the whole migration. Now all datawindows display arabic text correctly. It seems if the system language settings is set to arabic, PB10 won't recognize arabic when migrating."

Sohail