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Resolved Application Name being truncated in main window

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  1. Walter O'Driscoll
    Walter O'Driscoll
  2. PowerBuilder
  3. Tuesday, 30 March 2021 14:30 PM UTC

Hi

I downloaded the trial version of Powerbuilder in order to get working on modifying an existing application while the licence procurement went through. I have now upgraded to the licence version, but have an issue now with the application name as displayed on the main window after building and deploying. The name is being truncated in the exact place where the trial version used to superimpose the "Trial Verison" text over it. My theory is that it might be a bug related to having used the trial version, maybe it just blanks the Trial text out but still superimposes the blank field, rather than removing it altogether. I have even gone back to the copy of the project I had before I worked on it in the trial version and it still occurs. Has anyone else seen this issue, or know a resolution?

  1. Trial
  2. Window
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Responses (3)
Walter O'Driscoll
Walter O'Driscoll Accepted Answer Pending Moderation
  1. Wednesday, 31 March 2021 13:18 PM UTC
  2. PowerBuilder
  3. # 1

Hi John

 

Thanks for replying. I tried this morning on a clean machine that had not had Powerbuilder installed previously, and it still is happening.

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John Fauss
  1. John Fauss
  2. Wednesday, 31 March 2021 18:14 PM UTC
Did you use the (486KB) Downloadable Installer from the Downloads web page? If not, I suggest you do that. If you did, you should consider opening a free support ticket as Armeen suggested.
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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Wednesday, 31 March 2021 18:34 PM UTC
Here is the direct link to use for paid license downloads: https://account.appeon.com/download
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 30 March 2021 19:34 PM UTC
  2. PowerBuilder
  3. # 2

Hi Walter;

  In addition to John or Armeen's suggestions ... I was just looking through the Support Database and the only issues with a Window Title's text display is either: a) a non-printable character or b) a Null in the Title text. Food for thought.  HTH

Regards ... Chris

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John Fauss
John Fauss Accepted Answer Pending Moderation
  1. Tuesday, 30 March 2021 15:53 PM UTC
  2. PowerBuilder
  3. # 3

Greetings, Walter - 

Since you now have a license, I suggest you de-install PB and install the normal, licensed version. Granted, you shouldn't have to do this, but obviously something is not right. This is what I would try if I were in your situation.

Best regards, John

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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Tuesday, 30 March 2021 16:03 PM UTC
Hi Walter, Please do as John says, and if still the issue is not resolved then open a support ticket: https://www.appeon.com/standardsupport/newbug
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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Wednesday, 31 March 2021 19:00 PM UTC
Hi Armeen;

FYI: Walter did open a Support Ticket and I gave him some suggestions. The issue is now resolved according to Walter. I do no know yet what Walter did specifically to resolve the issue as I am awaiting his final update on the final action taken.

Regards ... Chris
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