We are facing an issue in PowerBuilder application which is hosted in CITRIX environment. The application crashes in some workflows frequently. This happens when another third party application (MModal) is installed in the client machine. The below are the event log details for the application crash.
Faulting application name: order_management.exe, version: 22.214.171.124, time stamp: 0x5c4c46f1
Faulting module name: PBSHR170.dll, version: 126.96.36.1990, time stamp: 0x5c4c46f3
Exception code: 0x4000001f
Fault offset: 0x00122f50
Faulting process id: 0xaabc
Faulting application start time: 0x01d70e5d6625519e
Faulting application path: C:\Program Files (x86)\paragon1504\order_management.exe
Faulting module path: C:\Program Files (x86)\paragon1504\PBSHR170.dll
Report Id: ce17900f-7a51-11eb-80fa-000d3a8eae3e
Faulting package full name:
Faulting package-relative application ID:
I am using PB version 2017 R3 Build 1880.
Appreciate your help on resolving this issue.