1. Andrew Davis
  2. PowerServer 2020 or older (Obsolete)
  3. Friday, 4 March 2022 18:07 PM UTC

Hi,

I have a customer who is trying to run the appeon xcelerator plug-in - active x - on powerserver 2019

If they turn their firewall / av off it works fine, anyone know what protocol / ports or what they might need to allow through to stop it being blocked. 

they are using windows 10, chrome and they are using sophos cloud protection

any ideas or thoughts truly appreciated

 

regards

 

Andrew

 

Kai Zhao @Appeon Accepted Answer Pending Moderation
  1. Monday, 7 March 2022 02:46 AM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 1

Hi Andrew,

What’s the detailed problem phenomenon? Does it always prompt to download and install appeonbrowser.exe when Sophos is enabled?

Let me explain how a multi-browser application works first.

On a clean machine, appeonbrowser.exe will be downloaded from the web server (C:\inetpub\wwwroot\appeon\weblibrary_ax\crossbrowser) first. After it’s installed, the AppeonMultiBrowserLauncher.exe, AppeonMultiBrowser.exe, etc will be released to user path %localappdata%\Appeon Multi-browser Plug-in.

The AppeonMultiBrowserLauncher.exe will be started as a service (use port 9056/11056) that listens for requests from multi-browser applications. When a user attempts to access a multi-browser application through a browser, a request is sent; and if there’s no response (meaning AppeonMultiBrowserLauncher.exe is not running), appeonbrowser.exe will be downloaded from the web server (C:\inetpub\wwwroot\appeon\weblibrary_ax\crossbrowser) again, so please don't end AppeonMultiBrowserLauncher manually.

For your issue, please check if the security mechanism will end the AppeonMultiBrowserLauncher.exe. Please check if the AppeonMultiBrowserLauncher.exe is running when the issue happens.

Some Firewall software (such as Sophos) intercepts port 9056/11056 which makes the PowerServer application not able to run on Chrome/Edge/Firefox. Please have your IT help to check and set it to not intercept the IPs and ports below:
Run application with http connection: http://127.0.0.1:9056
Run application with http connection: http://localhost:9056
Run application with https connection: https://127.0.0.1:11056
Run application with https connection: https://localhost:11056

Regards,
Kai

Comment
There are no comments made yet.
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 4 March 2022 19:22 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 2

Hi Andrew;

  Sounds like the Sophos firewall is blocking regular HTTP traffic.  I would have the user contact their AV/FW administration team to help remedy this issue. They may have to register the plug-in to the AV/FW and then give it standard HTTP/HTTPS authority.

Regards ... Chris

Comment
There are no comments made yet.
  • Page :
  • 1


There are no replies made for this question yet.
However, you are not allowed to reply to this question.