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Resolved Appeon Website Login issue

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  1. Srikanth Mathivanan
    Srikanth Mathivanan
  2. PowerBuilder
  3. Monday, 24 October 2022 12:56 PM UTC

Hi, 

 

When I try to login into the Appeon website using my registered email address, I receive the error message - "Your Account or IP has been banned". 

 

When I click on "Forgot Password" and reset my password through the link, I'm able to login and check the license details. But, if I log off and then login back again, I see the error message "our Account or IP has been banned" again. 

 

Can you please check and let me know what is causing this issue and how to get this resolved? 

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Responses (4)
Danny Wang @Appeon
Danny Wang @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 25 October 2022 09:27 AM UTC
  2. PowerBuilder
  3. # 1

Hi Srikanth,

 

The system failed to get the IP info of your login somehow, so your account get blocked. We've made some changes to this scenario, please check again if the issue persists.

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Srikanth Mathivanan
Srikanth Mathivanan Accepted Answer Pending Moderation
  1. Monday, 24 October 2022 14:04 PM UTC
  2. PowerBuilder
  3. # 2

Hi, 

I'm logging in using my laptop and couldn't turn of my wifi and connect to the website. Do you know why this error is coming up? 

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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Monday, 24 October 2022 14:49 PM UTC
As I mentioned in my previous response to you, your IP address is suspected of being spam. When you go home try to login it should work because IP address will be different.
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Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Monday, 24 October 2022 13:52 PM UTC
  2. PowerBuilder
  3. # 3

This isn't a Web browser configuration or cache issue.  Your IP address is suspected of being spam.  Can you verify by using the Internet on your phone (turn off WiFi) and see if you can login?

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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Monday, 24 October 2022 13:24 PM UTC
  2. PowerBuilder
  3. # 4

Hi Srikanth;

   Please try clearing your web browser's "cache" & try again.

Regards ... Chris 

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