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Resolved Appeon LDAP Setting Stuck

  1. Issue
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  1. Andres Slachevsky
    Andres Slachevsky
  2. PowerServer 2020 or older (Obsolete)
  3. Wednesday, 21 March 2018 13:53 PM UTC

Dear all,
When i click in TEST LDAP SETTINGS button

on system Security under sytem security my browser is stuck

no error no ok message just stuck

i need to close the browser to continue working

the system administrator of LDAP say that the settings are ok

  1. LDAP
powerServer and oracle instant Client
PowerServer Web development and testing
Responses (4)
Govinda Lopez @Appeon
Govinda Lopez @Appeon Accepted Answer Pending Moderation
  1. Monday, 26 March 2018 18:59 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 1

Hi Andres,

 

Another, less probable but still related, problem that could be the cause of this is having wrong permissions in your Appeon installation Folders/Files. Make sure you have the setup correctly.

 

Regards,

Comment
Andres Slachevsky
  1. Andres Slachevsky
  2. Tuesday, 17 April 2018 13:23 PM UTC
Hi Govinda,

could you please let me know the permissions i must check?



I have installed APPEON with the user administrator of the server 



 

  1. Helpful
Andres Slachevsky
  1. Andres Slachevsky
  2. Tuesday, 17 April 2018 13:29 PM UTC
I found the problem 

thanks

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Tom Jiang @Appeon
Tom Jiang @Appeon Accepted Answer Pending Moderation
  1. Friday, 23 March 2018 03:16 AM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 2

The reason why the browser was not responding was due to that the application was trying to ping the LDAP server but it didn’t go through in time for some reason.

The possible reason might be: a) issue with LDAP Server. Please try and see if you can ping the LDAP successfully with a different tool. b) Verify if the network (such as DNS) is In good condition. You can test it for several times and see if it is slow every time.

Additionally, if you enter a wrong password, what error log do you get? Does it say something like “wrong user name or password”?

Please also verify using an account with higher privileges.

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Andres Slachevsky
Andres Slachevsky Accepted Answer Pending Moderation
  1. Thursday, 22 March 2018 11:46 AM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 3

Could be a problem with permision of the appeon user in ldap?
if i put a wrong password or a wrong configuration then i get an error during test

Comment
Miguel Leeuwe
  1. Miguel Leeuwe
  2. Thursday, 22 March 2018 13:14 PM UTC
Maybe silly, but have to tried using a different browser? Is that Edge you're using?

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Andres Slachevsky
Andres Slachevsky Accepted Answer Pending Moderation
  1. Wednesday, 21 March 2018 14:10 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 4

I found in the errorlog this error:

 

2018-03-21 08:55:10.158 : El servidor no es funcional.

   en System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
   en System.DirectoryServices.DirectoryEntry.Bind()
   en System.DirectoryServices.DirectoryEntry.get_Name()
   en Appeon.Server.Services.SecurityService.MSSSLLDAP.Ping()
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